From 1 October, housing associations like us have been required to publish more information under new government legislation called the Social Tenants Access to Information Requirements (STAIRs).

The new requirements are designed to improve transparency and make it easier for customers to access information about their housing provider.

Most of the information we’re required to publish under STAIRs is already available on our website, but we've set up a new page to help you find the information you need under the STAIRs classifications.

Earlier this year, we invited you to take part in the Housing Futures Network national survey exploring how housing services could evolve over the next 10 years. Thank you to everyone who took part and shared feedback.

Housemark shared the initial findings and themes from the national survey at the Housing Community Summit in September. They'll be using the themes to help redesign housing for the next decade.

Our Home Condition Surveys are still happening and will continue until December 2026. These surveys help us make sure your home is safe, well maintained and up to standard. They can identify repairs you may not be aware of and help us plan future improvements, such as new kitchens or bathrooms. We've appointed Savills to carry out the surveys on our behalf. We’ll send a letter to you in advance to tell you when Savills will be visiting your area.

Don’t worry if you’re not home when they visit. They will leave a card with contact details so you can arrange an appointment at a time that works for you.

By paying a small extra amount each month during 2027, you could have your December 2027 rent covered before Christmas! That means one less bill to worry about when the festive season arrives.

If you'd like to find out more, get in touch and our Money Matters team will work out how much you'd need to pay each month.

• Call us on 0113 386 1000
• Email us at hello@leedsfed.com

Did you know that you could be eligible for pension credit even if you already receive a state pension, own your home, and have savings?

A successful claim could increase your income and unlock additional support with things like energy costs and council tax.

On the 30 October, we're celebrating the Housing Hub's first birthday. We're planning a small celebration to mark the occasion and we'd love to see you there.

• To book an appointment call us on 0113 386 1000, walk-ins are also welcome!
• Time:10am-3pm
• Where: Find us at Age UK Leeds Bradbury Building (Mark Lane, Leeds LS2 8JA)

Get winter-ready with FREE DIY help

We're delighted to welcome SURE, our gas services contractor, to the Hub. Tony from SURE will be on hand to answer your questions around heating and provide practical demonstrations, including how to bleed radiators, set thermostats correctly and get the best from your heating system.

Ask us about your surplus / deficit statement

If you have any queries about your Surplus/ Deficit statement drop into the Hub and we’ll answer your questions. The statement is for customers who pay a service charge and shows:

• how much we charged you and how much we spent on providing your services during 2025/26.
  whether there’s been a surplus (overpayment) or a deficit
• (underpayment) and how this might change your payments from April 2027.

Get other advice

You can also chat to our team about housing support, money matters, anti-social behaviour, or any other tenancy-related issues.

Our next telephone surveys will take place between 2-20 November. Acuity Research will spend roughly 4 weeks contacting 150 customers by telephone to ask for views on things like repairs, condition of homes, anti-social behaviour and complaints.

If you get the call, it'll only take about 10 minutes of your time.Your feedback is valuable and helps us to understand what we’re doing well and where we can improve. So if you get the call, please do take part!

Well done to the lucky winner of our Your Voice gardening competition who shared some lovely photos of her luscious green garden! 

We received some fantastic entries, from colourful flower displays and blooming borders to thriving vegetable patches and creative container gardens. It was wonderful to see the care, creativity and pride that customers put into their gardens.

Don’t worry if you missed the chance to get involved in the competition, you can still share your gardening pictures, tips, and even your favourite walks over on our Gardening page on Your Voice.

We're recruiting for a new Tenant Board member! You’ll play a vital role in shaping the future of Leeds Federated, ensuring that we keep a strong customer voice on the Board. It’s an exciting opportunity to bring a customer perspective, and make sure your voice is heard.

If you’re passionate about making a difference and embracing our vision of helping people make a home, this could be the role for you!

This is a paid position offering £5,435 per annum, PLUS valuable training opportunities.

*To be eligible for the role, you’ll need to be listed as a tenant on your Leeds Federated tenancy agreement.

At the September Customer Voices Panel meeting, the Panel and Leeds Federated colleagues discussed service improvements and ways customers can get involved.

The meeting covered plans to publish Panel meeting minutes on Your Voice, feedback from the recent Repairs Workshop which will help inform our repairs service, and new opportunities for customers to shape services through activities such as our In the Spotlight vlogs, policy reviews and upcoming engagement events.

Prospective new members also attended the session and had the opportunity to share fresh ideas and experiences. 

We also discussed training and support for Panel members, along with colleague development to meet the new for the Competence and Conduct Standard (see next item on the newsletter).