Don't forget, our Customer Experience team will be extending their phone line opening hours to 8am - 7pm on:

• 28 May
• 25 June

You can call us on 0113 386 1000 or email us at hello@leedsfed.com.

You can still report emergency repairs to us outside of those times too.

Emergencies include issues like:

• A complete loss of power
• Uncontainable leaks
• Health and safety concerns, such as damp and mould

Your views - we've listened and acted

We know it’s not always easy to reach us between 9–5, Monday to Friday, so we’re trialling staying open later to give you more flexibility and support when you need it most.

My Account is our online portal for customers to do things like pay rent, report anti-social behaviour and track repairs. As part of our ongoing improvements to online services, we’re replacing the current ‘Raise a Repair’ tool on My Account with a simple online repair request form.

The new form will be for non-emergency repairs only. You should continue to report emergency issues to us by calling 0113 386 1000.

The new online form will be live on My Account from the beginning of June. If you’re already set up on My Account, we’ll send you separate instructions by email to explain how to use the new form to submit a repair request.

If you’ve noticed an unexpected heating charge on your latest rent statement, this is due to a printing error. We’re working to correct the issue.

We'll send you a corrected statement by post. This may take a few weeks, so please bear with us while we put this right.

There’s no need to wait to let us know. Contact us on 0113 386 1000. Thank you for your patience.

Earlier this month it was Deaf Awareness Week, so we're reflecting on Keith's experience of being supported by our local partner St George’s Crypt. Keith, who is deaf, was warmly welcomed by the team who dedicated their time to learning sign language and improving their understanding to better support deaf people.

If you're currently on a pre-payment meter, including a smart meter, we can help you apply for financial support.

We're registered with HACT's Fuel Fund to support customers who are struggling to top up their meters. If you're in receipt of any benefit or are in rent arrears, we can apply for up to 6 x £49 vouchers (3 vouchers at a time for each meter) to help with energy costs!

Call us on 0113 386 1000 or email moneymatters@lfha.co.uk to see if we can help.

Loan sharks prey on those in need, leading to mounting debt and relentless pressure. Many loan sharks are well known within their communities and are often introduced to borrowers through friends or family members. They are unregulated and give loans with no paperwork, charging extortionate interest rates.

Warning signs of a loan shark include: 

• Giving no paperwork or agreement on a loan
• Keeping items until the debt is paid such as your bank card or passport
• Taking things from you if you don't pay on time
• Adding more interest or charges so the debt never goes down
• Using intimidation or violence if you don't pay

If you think you or someone you know is involved with a loan shark contact Stop Loan Sharks on 0300 555 2222. 

If you're worried about money, rent, benefits or debt, our Money Matters team can offer support and help to keep more money in your pocket.

Do you think our services could be improved? Do you feel our policies truly reflect what customers want? By joining the Customer Voices Panel, you could be the voice for your neighbourhood and help make sure our services are fair, inclusive and delivered in the best possible way.

If this sounds like something you’d like to be part of, we’d love to hear from you. You can email our Customer Engagement team at customer.engagement@lfha.co.uk or call our Contact Centre on 0113 386 1000 and ask to speak to Kirsten Lomakin. 

Our telephone survey has wrapped up for this quarter but they take place throughout the year with the next round due in August. Acuity Research call a random sample of 600 customers every year to collect feedback for the Tenant Satisfaction Measures (TSMs) on our behalf.

Your feedback is valuable and helps us to understand what we’re doing well and where we can improve. So if you get the call, please do take part! 

Our service standards set out what each team will do, how well they do it, and how quickly.

We're currently reviewing our service standards and want to know what you think.

We'd love for you to tell us if...

• the standards make sense and are clear enough
• they actually reflect what you need day‑to‑day
• there's anything else you think we should include

Your feedback genuinely shapes how we improve, it helps us spot what’s going well and what needs a rethink.

Share your thoughts on Your Voice and you’ll also be entered into our prize draw for the chance to win £30! 

May is National Walking Month. Have you got any walks near you that you'd love to share? 

Head over to our 'Get into Gardening' page on Your Voice to share local walks, gardening tips and more! Don't forget, you could be in the chance to win £30 in our monthly prize draw if you share something.

From feeling unsafe to building a strong community - Samantha, a customer living in North Yorkshire describes her journey from feeling unsafe to finally thriving in her neighbourhood and reflects on her experiences with anti‑social behaviour.