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- Reminder of our extended phone line opening hours
- My Account update - reporting repairs
- Rent statement error
- Deaf Awareness Week
- HACTs Fuel Fund
- Get financial support at uni with a housing scholarship
- How to spot a loan shark
- Make a difference in the Customer Voices Panel
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- Our next telephone survey
- Have your say on our service standards
- Take a look at our summer events
- Visit our Housing Hub
- Share your favourite walks for National Walking Month
- Latest news stories
- Follow us on Facebook
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Extended phone line opening hours |
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Don't forget, our Customer Experience team will be extending their phone line opening hours to 8am - 7pm on:
You can call us on 0113 386 1000 or email us at hello@leedsfed.com.
You can still report emergency repairs to us outside of those times too.
Emergencies include issues like:
- A complete loss of power
- Uncontainable leaks
- Health and safety concerns, such as damp and mould
Your views - we've listened and acted
We know it’s not always easy to reach us between 9–5, Monday to Friday, so we’re trialling staying open later to give you more flexibility and support when you need it most.
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My Account update – reporting a repair |
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My Account is our online portal for customers to do things like pay rent, report anti-social behaviour and track repairs. As part of our ongoing improvements to online services, we’re replacing the current ‘Raise a Repair’ tool on My Account with a simple online repair request form.
The new form will be for non-emergency repairs only. You should continue to report emergency issues to us by calling 0113 386 1000.
The new online form will be live on My Account from the beginning of June. If you’re already set up on My Account, we’ll send you separate instructions by email to explain how to use the new form to submit a repair request.
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If you’ve noticed an unexpected heating charge on your latest rent statement, this is due to a printing error. We’re working to correct the issue.
We'll send you a corrected statement by post. This may take a few weeks, so please bear with us while we put this right.
There’s no need to wait to let us know. Contact us on 0113 386 1000. Thank you for your patience.
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Earlier this month it was Deaf Awareness Week, so we're reflecting on Keith's experience of being supported by our local partner St George’s Crypt. Keith, who is deaf, was warmly welcomed by the team who dedicated their time to learning sign language and improving their understanding to better support deaf people.
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We’re continuing to build an inclusive service for customers. Contact us to tell us about your own requirements and any adjustments we might need to make. Whether you need extra time to answer the door or information shared with you in a different format, tell us what would help, and we’ll do our best to support you.
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Get support with your energy bills with HACT's Fuel Fund |
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If you're currently on a pre-payment meter, including a smart meter, we can help you apply for financial support.
We're registered with HACT's Fuel Fund to support customers who are struggling to top up their meters. If you're in receipt of any benefit or are in rent arrears, we can apply for up to 6 x £49 vouchers (3 vouchers at a time for each meter) to help with energy costs!
Call us on 0113 386 1000 or email moneymatters@lfha.co.uk to see if we can help.
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Off to uni in September? Apply for up to £18000 in extra support |
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The Social Housing Scholarships Programme launched last month to help people succeed at university and build meaningful careers.
The Scholarships Programme offers:
- £6000 per year
- A work placement with a housing association
- Mentoring, personal development and development opportunities tailored to you
To be eligible, you need to be:
- Living in social housing in England
- Starting (or continuing with) a degree in September 2026 that is about homes, communities or local services
If you need help applying email us at social.value@lfha.co.uk
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Loan sharks prey on those in need, leading to mounting debt and relentless pressure. Many loan sharks are well known within their communities and are often introduced to borrowers through friends or family members. They are unregulated and give loans with no paperwork, charging extortionate interest rates.
Warning signs of a loan shark include:
- Giving no paperwork or agreement on a loan
- Keeping items until the debt is paid such as your bank card or passport
- Taking things from you if you don't pay on time
- Adding more interest or charges so the debt never goes down
- Using intimidation or violence if you don't pay
If you think you or someone you know is involved with a loan shark contact Stop Loan Sharks on 0300 555 2222.
If you're worried about money, rent, benefits or debt, our Money Matters team can offer support and help to keep more money in your pocket.
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Make a difference in the Customer Voices Panel |
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Do you think our services could be improved? Do you feel our policies truly reflect what customers want? By joining the Customer Voices Panel, you could be the voice for your neighbourhood and help make sure our services are fair, inclusive and delivered in the best possible way.
If this sounds like something you’d like to be part of, we’d love to hear from you. You can email our Customer Engagement team at customer.engagement@lfha.co.uk or call our Contact Centre on 0113 386 1000 and ask to speak to Kirsten Lomakin.
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Our next telephone survey |
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Our telephone survey has wrapped up for this quarter but they take place throughout the year with the next round due in August. Acuity Research call a random sample of 600 customers every year to collect feedback for the Tenant Satisfaction Measures (TSMs) on our behalf.
Your feedback is valuable and helps us to understand what we’re doing well and where we can improve. So if you get the call, please do take part!
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Your views - we've listened and acted
The feedback we've collected so far through the TSMs has already allowed us to make positive changes across the organisation, such as offering more flexible repair appointments, improving our digital tools and increasing community connections.
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Have your say on our service standards |
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Our service standards set out what each team will do, how well they do it, and how quickly.
We're currently reviewing our service standards and want to know what you think.
We'd love for you to tell us if...
- the standards make sense and are clear enough
- they actually reflect what you need day‑to‑day
- there's anything else you think we should include
Your feedback genuinely shapes how we improve, it helps us spot what’s going well and what needs a rethink.
Share your thoughts on Your Voice and you’ll also be entered into our prize draw for the chance to win £30!
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We’ve got a whole line‑up of exciting events coming your way this summer!
First up is the Common Ground Meanwood event on 28 May. If you live nearby, bring the kids along for an afternoon packed with mural painting, giant games, break dancing, a free tuck shop, and more.
It’s also a great chance to share your ideas about what you’d love to see more of in your community.
If you've seen the section above about the uni scholarship and want to apply, you can chat to our team at the Common Ground Meanwood event who'll be able to help with this.
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Come and visit our Housing Hub |
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 Wondering what happens at the Housing Hub? Watch our video short to find out more about the Hub and what you can expect when you visit.
Our next Hub is just 2 weeks away, on Friday 29 May - we can’t wait to see you there!
This month's theme is centred around wellbeing and mental health to coincide with Mental Health Awareness Week. Our team will be there to signpost you to local support. You’ll also get a free wellness goody bag to take home!
The Hub is located at the Age UK Leeds Bradbury Building, Mark Ln, Leeds LS2 8JA.
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Share your favourite walks |
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May is National Walking Month. Have you got any walks near you that you'd love to share?
Head over to our 'Get into Gardening' page on Your Voice to share local walks, gardening tips and more! Don't forget, you could be in the chance to win £30 in our monthly prize draw if you share something.
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From feeling unsafe to building a strong community - Samantha, a customer living in North Yorkshire describes her journey from feeling unsafe to finally thriving in her neighbourhood and reflects on her experiences with anti‑social behaviour.
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Follow us on Facebook - We share useful posts, videos, tips and news for customers throughout the month.
Follow our Facebook page to keep up to date!
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