We’ve completed the first year of our 2025-2030 5-year plan!

Our mission remains simple: we're here to help people make a home.

Over the past year, we've:

• Built 100 new homes
• Improved existing homes
• Reduced fuel bills with better thermal efficiency
• Listened to customer views and acted

As we move into the second year of the plan, we intend to continue with all of those things.

With an overall 80.6% customer satisfaction score, we remain committed to further improvement.  

Our Customer Experience team will be extending their phone line opening hours on the last Thursday of each month for the next 3 months. 

On those days, we'll be extending our hours to 8am - 7pm on:

• 30 April
• 28 May
• 25 June

To get in touch with us you can call us on 0113 386 1000 or email us at hello@leedsfed.com.

You can still report emergency repairs to us outside of those times too. 

Your views - we've listened and acted

We know it’s not always easy to reach us between 9–5, Monday to Friday, so we’ll be staying open later to give you more flexibility and support when you need it most.

To reflect the work we’ve been doing through our neighbourhood approach, and following feedback from colleagues and customers, we’re pleased to share that the Service Improvement team will now be known as the Customer Experience and Insight team.

A small number of colleagues will see updates to their job titles, but there will be no changes to roles or responsibilities. 

Due to a technical error, recent copies of our e news have been sent from a different email address to usual - News for you newsforyou@subscriber.lfha.co.uk.

We’ve resolved the error and all future copies of e news will come from our usual e news email address: Leeds Federated LFHA@public.govdelivery.com.

April is Stress Awareness Month, and one of the many causes of stress is money.

If you’re worried about money matters, we’re here to help - during 2025/26 we supported customers to access a total of £795,494 in additional income! We've got lots of information, resources and support for you to explore on the Money Matters pages on our website including:

• Information on benefits
• Support with utility and bill
• Tips on how to manage money
• Employment advice
• Health and wellbeing advice

In the past, customers have paid their rent through different arrangements depending on how they received their income. While this worked for a time, it also created confusion and inconsistency.

We've put together a blog to explain our updated approach to collecting rent and information on what happens when you fall into arrears.

We're still looking for members to join our Customer Voices Panel! 

You can be a voice for your neighbourhood and help make sure our services are fair, inclusive and delivered in the best possible way.

If this sounds like something you’d like to be part of, we’d love to hear from you. Whether you’re ready to join, want to know more, or simply want an informal chat, we’re here to help.

You can get in touch with our Customer Engagement team at customer.engagement@lfha.co.uk or call our Contact Centre on 0113 386 1000 and ask to speak to Louise Darby.

We’re working with housing associations across West Yorkshire to find better ways to listen to residents and improve the services you rely on. This includes partners such as Together Housing, Vico Homes, In communities, the University of Huddersfield, the Northern Housing Consortium and the Ministry of Housing Communities and local government.

As part of this work we’re looking for customers who want to help shape the future of housing services to take part in monthly conversations (online or in person) with partners and customers from other housing associations.

You can:
• Share your experiences
• Tell us what works and what doesn’t
• Suggest ideas to improve services
• Help shape how residents are listened to in the future

What you’ll get:
• £1,200 spread over 12 months
• Travel costs covered for in‑person meetings
• Support with caring costs if needed
• The chance to make a real difference

You don’t need any experience we just want to hear your voice. 

We’re reviewing our service standards to make sure they reflect what matters to you, and we’d love to hear your thoughts.

Our service standards set out the clear commitments you can expect from every department, covering repairs and maintenance, customer service, complaints, lettings, customer engagement, and anti-social behaviour.

We want to know how these standards are working for you so far. Are they easy to understand? Do they give you the right level of detail? Is anything missing?

Your feedback helps us see what’s working well and where we can improve.

We've changed telephone survey providers!

Every quarter, we gather feedback from a random selection of 150 customers to help us keep delivering the best possible service.

Our telephone surveys will be carried out by Acuity Research, who will now collect your feedback for the Tenant Satisfaction Measures (TSMs) on our behalf, taking over from MEL Research.

The next telephone surveys will be taking place from the 5 of May and will run for 3-4 weeks. Your feedback helps us understand what we’re doing well and where we can improve. So if you get the call please do take part! 

Our next Housing Hub is tomorrow! We can't wait to see you there. 

Pop in and speak with us about housing support, repairs, income advice, or how you can take part in our Customer Voices Panel and other engagement opportunities.

To book an appointment, contact us on 0113 386 1000. Appointments are available from 10am - 2.30pm. Walk-ins are welcome!

Location: Age UK Leeds Bradbury Building, Mark Ln, Leeds LS2 8JA

We're postponing our Equans DIY workshop that we’d planned for tomorrow until summer, but until then, check out these videos on our website for how to do basic repairs. 

Our Lettings Supervisor, Keely Watson, is back with some more gardening tips to help your garden flourish over spring. 

Head to Your Voice to read her tips and don't forget, why not share your own gardening tips too and be in the chance to win £30! You just need to be signed in and registered on Your Voice. 

We've got some shared ownership homes available!

Shared ownership is an affordable way to get on the housing ladder and buy your own home.

With shared ownership, your mortgage and deposit are less than if you bought your home outright.

We planted 50 trees for 50 years of Leeds Federated - Colleagues and residents from our older person schemes at Cragside Close and Fewston Court joined celebrations on Friday 13 March and helped plant trees in their community gardens.

Service Manager, Mike Jerome says, “As the trees grow, they’ll stand as a reminder of how far we’ve come and how much more we hope to achieve in the next 50 years."

Finding peace in a new home - One of the things that helps make a home is community, and Valarie is glad to have it at Fewston Court. After her twin sister passed away, Valarie left the home she’d lived in for 41 years, hoping for a fresh start. What she found was a community that has supported her through her grief.

Keeping colleagues safe from Hand-arm Vibration - You might occasionally see our gardeners using tools like hedge trimmers, strimmer's, or lawnmowers, and sometimes they'll leave a job unfinished until their next visit.

This is often because they're managing their exposure to Hand‑Arm Vibration (HAV), which comes from using powered tools. Our tools are equipped with technology that helps prevent our gardeners from getting HAV.