You should have received your copy of our rent and service charge letter which includes information about the amount you'll pay over the coming year and what the costs will cover.

If you have any questions or concerns regarding the service charges, please don't hesitate to reach out to us on 0113 386 1000 or emailing us at hello@leedsfed.com. 

You can find out more about our approach to collecting rent and service charges on our website. There's also information on what happens when you fall into arrears.

We'll be closing for the Easter period at 5pm on Thursday 2 April and returning at 9am on Tuesday 7 April.

During this period you'll still be able to report emergency repairs by calling our out of office service on 0113 386 1000. Emergency repairs include things like severe water leaks and loss of all power.

When dealing with emergency repairs, our out-of-hours service will make things safe for you within 4 hours (unless it's related to gas repairs such as a broken boiler or no hot water, in which case you'll receive a repairs visit within 8 hours). If further work is required our Contact Centre will arrange this when they return.

If you suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999 immediately.

Thanks to everyone who’s already told us about any needs they have or adjustments they’d like us to make. So far, we've updated 1012 customer records with this information which includes things like getting a phone call before we visit, having extra time to answer the door, and receiving information in a different format. 

You don’t have to wait for us to get in touch with you. If you’d like tell us about any needs or adjustments, you can:

• log into MyAccount 
• call us on 0113 386 1000 
• email us at hello@leedsfed.com – make sure you include your full name and address, as well as what you need from us and why.

You may soon get your new Council Tax Bill for 2026/2027. Our Money Matters team have shared some information about Council Tax and where you may be able to get reductions to your payments.

Join our Time to Talk online sessions on Wednesday 8 April at 12.30pm or 7pm. Head of Corporate Services Megan Henderson will be talking about the Competence and Conduct Standard for social housing.

We'd like to start a consultation process with customers on how we’ll meet the new Competence and Conduct Standard coming into effect in October 2026.

Competence (Training) - The government’s 5‑step plan (July 2025) sets out a 3‑year transition period for senior housing managers and executives to gain or work towards relevant qualifications (4 years for providers with under 1,000 homes).

Conduct (Behaviour) - Landlords must also consider colleague and board behaviours to ensure residents are treated with respect and their voices and  experiences are listened to and acted on, following on from the Grenfell tragedy.

At Leeds Federated, we’ve been working towards this standard since 2024.

You can be a voice for your neighbourhood by joining our Panel and help make sure our services are fair, inclusive and delivered in the best possible way.

Here’s a snapshot of the kinds of conversations and updates you can expect at our meetings:

At the February meeting, Michelle Collins, Director of Customer Services, shared progress on key projects from the past year and outlined what’s coming next. Graham Rosenberg, Head of Assets, also attended to explain more about Awaab’s Law, our approach to damp and mould repairs, and why it’s so important to report any issues early.

Panel members were particularly interested in:

• Hearing from Graham again in September to understand how the new approach is working
• Helping shape improvements to service charge statements, including bringing their own statements to the March meeting to identify what could be clearer
• Creating more informal opportunities for customers to access information and advice. They highlighted the monthly Housing Hub as a great space for sharing feedback, asking questions, and getting support.

We're also recruiting for a new Board member! As a Board Member you’ll play a vital role in shaping the future of Leeds Federated, ensuring that we keep a strong customer voice on the Board. It’s an exciting opportunity to bring a customer perspective, and make sure their voices are heard.

If you’re passionate about making a difference and embracing our vision of helping people make a home this could be the role for you!

If you want to find out more about this opportunity and express your interest, please contact shannon.webb@lfha.co.uk. Interviews will take place on 24 April.

This is a paid position offering £5,435 per annum, PLUS valuable training opportunities.

*To be eligible for the role, you’ll need to be listed as a tenant on your Leeds Federated tenancy agreement.

We’ve launched a new flash feedback question! Our e news bulletin is packed with updates on housing services, events, ways to get involved, neighbourhood news, money advice, customer stories and more. But we want to know how it could be better.

We want to know:

• What do you enjoy in the e-news?
• What could be better?
• What would you like to see included?

The survey shouldn't take longer than 5 minutes. Your input will help shape the content you receive each month!

Come and visit us at the Housing Hub on 27 March! We’ll be there to chat about our Customer Voice Panel and other engagement activities. If you’re interested in getting involved, influencing services, and making a difference, come along and find out more – we’d love to chat with you!

To continue the spring theme, we’ll also be hosting some gardening activities, with our expert gardeners on hand to share advice and top tips to help get your blooms blooming and your veggies sprouting this year.

Location: Age UK, Bradbury Building, Mark Lane, Leeds, LS2 8JA.
Time: We are open 10.00 am - 3.00 pm.

To book an appointment, call 0113 386 1000. Walk-ins are welcome too!

Local councils and their partners offer a range of activities and clubs for children over the school holidays. Activities are free for some families.

Take a look at the links below to find out more about what's happening where you live how to book places:

• Wakefield Council: Happy Healthy Holidays
• Leeds City Council: Healthy Holidays Leeds
• Kirklees Council: School's Out
• North Yorkshire Council: FEAST Activities

Did you know this year is the National Year of Reading? It's all about inspiring people to (re) discover their love of books and storytelling, expanding our imagination and world.

We're proud to support this national campaign and to be a partner in the East Leeds Imagination Library pilot project. This initiative, delivered by Community Learning Partnerships and part of the Dolly Parton Foundation’s worldwide programme, is bringing the joy of books directly into homes across East Leeds postcodes.

As part of the pilot project, children below the age of 5 who are enrolled on the programme will receive a free, age-appropriate book through their letterbox every month!

Although the pilot is only running in East Leeds, it's still important to make use of your local library as a free way of getting books! You can also check out BorrowBox, a free digital library service that lets you borrow eBooks and eAudiobooks from your local library. 

Residents at Cleveleys Court recently got into the Easter spirit by crafting their own Easter bunnies.

Customer Engagement Business Partner Kirsten joined the session, and together they used leftover fabric scraps to create outfits, hair accessories, and hand‑drawn faces for each bunny.

Got any Easter crafts you'd like to share? Share them on our Home Inspirations page on Your Voice and you could be in the chance to win a £30 voucher! 

Don't forget, you need to be registered and signed in for your entry to count. 

How a simple referral became a life‑changing journey - Find out how the Money Matters team supported Roxy to maximise her income and get her finances back on track.

Roxy encourages other Leeds Federated customers to reach out if they’re struggling, “Don’t be frightened to contact the Money Matters team, no matter how big or small your problem is. They’ve helped us so much and they can help you."