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Customer e news February 2026 |
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- Money matters share their saving tips
- Join our next Time to Talk
- Answer our question for the chance to win £30 for taking part in Your Voice!
- What the Customer Voices Panel discussed in January
- Become a Board Member
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- New Homes Week at the Housing Hub
- How you can get involved and share your voice
- Home Inspirations - share your Valentine's Day crafts with us!
- Our latest news stories
- Follow us on Facebook
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Money Matters team share their top tips for getting more organised with your finances |
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There are lots of options available to help you budget for the year ahead and to save for big life events. Whether it’s next Christmas, a car MOT, holidays or for a ‘rainy day,’ the earlier you start saving, the less you need to put aside each week or month. Even a small amount, over a few months, can make a big difference!
Our Money Matters team have put together some top tips to help you get better at saving.
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Book your next Time to Talk session |
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During first week in March all customers (tenants, shared owners and leaseholders) will receive notice of their rent and service charges for the coming year.
Join this Time to Talk session to hear more about our approach or visit our website to read more about rent and service charges.
Where: Online, over Zoom
When: Wednesday 4March at 12.30pm or 7.00pm
Hear from: Debbie Burtenshaw Income Services Manager about:
- Rent and service charge increases
- Our approach to collecting rent and service charges
- Understanding your rent statement
Rebecca Cook, Head of Finance and Michelle Collins, Director of Customer Services will also be available to answer any questions.
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Share your ideas for future topics and be in with the chance to win £30!
We've got a new question for you on our Flash Feedback page on Your Voice! We’d like to know which future topics you want to see at our monthly Time to Talk sessions. Our Time to Talk sessions are a great opportunity for you to share your views with us and keep informed about things that matter to you.
Choose your favourites from the list and we'll look to include the top choices in our schedule for the year ahead.
If you submit an answer, you'll be entered into our monthly prize draw of winning £30!
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What the Customer Voices Panel discussed in January |
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A Customer Voices Panel Member shares a recap of the July meeting.
"At the January Customer Voices Panel meeting, we heard updates from the Heads of Service and talked through the information from the quarterly reports. These quarterly updates help us understand what's happening across the organisation and decide which areas we want to focus on in future meetings. We’ve arranged future sessions with the Head of Assets and the Housing Director so we can look at some topics in more detail.
We also heard that the new website will have a section for customer-facing policies. The Panel will help decide which policies should be included. The Panel have already helped shape the content of certain policies, and we chose to focus on this type of work later in the year.
We discussed the upcoming recruitment campaign for new Panel members and the plans for wider customer engagement. We discussed what had motivated us to become involved with the panel and how this could be communicated to encourage new people to join. We're excited to be involved in these activities and are looking forward to welcoming new members onto the Panel."
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In March, we’ll be recruiting a new Board member! As a Bord Member you’ll play a vital role in shaping the future of Leeds Federated, ensuring that we keep a strong customer voice on the Board. It’s an exciting opportunity to bring a customer perspective, and make sure their voices are heard.
If you’re passionate about making a difference and embracing our vision of helping people make a home this could be the role for you! Applications will go live on our website in March 2026, so stay tuned. If you want to find out more about this opportunity and express your interest, please contact shannon.webb@lfha.co.uk.
This is a paid position offering £5,435 per annum, PLUS valuable training opportunities.
*To be eligible for the role, you’ll need to be listed as a tenant on your Leeds Federated tenancy agreement.
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Want to be our Your Voice Monthly Prize Draw winner? You could win a £30 voucher just for getting involved.
Want to win next month? Simply log in and interact on Your Voice by answering Flash Feedback questions, commenting on posts, adding ideas to Home Inspiration boards, liking posts, or taking part in polls and surveys. Each interaction counts as an entry, so log in now or register today to start earning entries.
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New Homes Week at the Housing Hub |
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We’re celebrating New Homes Week at The Housing Hub on 27 February and inviting customers to find out more about the benefits of buying a new build home and how to get on the property ladder. You'll be able to chat to our Sales and Leaseholder Officer about our new developments and the home ownership options available.
Thinking about buying a home?
New build homes offer modern living, improved energy efficiency and lower maintenance costs. There are also affordable ways to buy, including shared ownership.
What is shared ownership?
Shared ownership allows you to buy a share of a new home and pay rent on the remaining part. You’ll usually need a smaller deposit, and you can buy more shares in the future if you choose. Read about Patricia’s experience of buying a shared ownership home.
Come and talk to us
If you’re interested in buying a home now or in the future, pop along to the Housing Hub on 27 February. There’s no obligation, just an opportunity to come in and find out more.
Location: Age UK, Bradbury Building, Mark Lane, Leeds, LS2 8JA.
Time: We are open 10.00 am - 3.00 pm. (last appointment at 2.30pm)
To book an appointment, call 0113 386 1000.
Walk-ins are welcome too.
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If you’re curious about taking part in any of our customer engagement activities, why not come and chat with our friendly Customer Engagement Team at the Housing Hub!
We’re always excited to welcome new voices and hear from customers who want to get involved and make a difference.
Whether you’re considering joining the Customer Voices Panel, taking part in workshops on topics like repairs or complaints, helping to review policies, or simply wanting to understand more about how things work, we’re here to help you explore all the ways you can get involved.
Tell us what you’re passionate about, what you’d like to see improved, or what areas spark your curiosity. You don’t need any special knowledge, your experience as our customer is what matters most.
Together, we’ll find the best way for you to get involved, in a way that fits comfortably around your time and interests.
We'll be at the Housing Hub on 27 February and 27 March.
If you'd like to chat to the Customer Engagement team before to find out more, you can email customer.engagement@lfha.co.uk.
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Share your crafts with us |
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Although Valentine’s Day has been and gone, we shared some fun craft ideas to help you celebrate.
If you created anything to mark the occasion, why not share your makes on our Home Inspirations page? You could be in with a chance to win £30 in our monthly prize draw.
You can also share other crafty things you've done, your favourite book recommendations and even delicious recipes!
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Our Money Matters team helped boost a customer's income - Stephen contacted us after struggling to manage on his State Pension and a very small private pension. We supported him through new claims and a DWP reassessment which helped boost Stephen's income by £8,106 per year!
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From a temp to Chartered success, meet Assistant Management Accountant, Loren - We recently caught up with Assistant Management Accountant, Loren to learn more about her journey through the Association of Chartered Certified Accountants (ACCA) apprenticeship and how she balances her studies with work.
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Did you know we're on Facebook? We share useful posts, videos, tips and news for customers throughout the month.
Follow our Facebook page to keep up to date!
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