We'll be closing for the Christmas and New Year period at 12pm on Tuesday 24 December 2025 and will reopen at 9am on Friday 2 January 2026.

During this period you'll still be able to report emergency repairs by calling our out of hours service on 0113 386 1000. Emergency repairs include things like severe water leaks and loss of all power.

When dealing with emergency repairs, our out of hours service will make things safe for you within 4 hours (unless it's related to gas repairs such as a broken boiler or no hot water, in which case you'll receive a repairs visit within 8 hours). If further work is required our Contact Centre will arrange this with you in the new year.

If you suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999 immediately.

To help improve our Direct Debit service, we’re making a small change to the way your payments are collected. You don’t need to do anything, and your service will stay exactly the same.

From 11 December 2025, your Direct Debits will be collected by allpay Limited. On your bank statement, you’ll see Leeds Federated Housing Association and allpay Limited listed together.

If you need to contact us or your bank about a Direct Debit, please quote this reference along with your name.

There’s no need to complete a new Direct Debit form - your bank will be updated automatically and may also notify you.

You’ll continue to be covered by the Direct Debit Guarantee.

If you have any questions, please contact us on 0113 386 1000 or get in touch with allpay on 0330 135 9512.

We loved seeing customers at our festive Housing Hub in November! If you couldn't make it, we have two sessions taking place in January! One on the 9 January and the other on 30 January. Come and chat with us about housing support, repairs, income advice and more.

Home is about more than just bricks and mortar - it’s about the little things that make it yours. The creative corner is your space to get inspired, and enjoy hobbies that make a house feel like a home.

Here you’ll find ideas for gardening, crafts, recipes, and books - all designed to spark creativity, encourage wellbeing, and help you make the most of your home and community.

Share your tips, recommendations and ideas with others too!

Did you know Leeds City Council offers a large item collection service!

They can collect up to five large items per collection, and you’re allowed four collections a year (April to March). Did you also know that one of these collections is FREE!

AND, if you are on council tax support, you can receive up to 4 free collections a year! If you’re not on council tax support, after your one free collection it then costs £30 per collection.

You can also donate larger items to charities, who often provide a free collection service if the item is in good condition and has its original fireproof label attached to it. This includes Slate Leeds; you can either visit their website or call them on 0113 270 4005 to organise a collection.

For more information on what items the council can collect, and how to book in a collection, visit their website through the link below. 

Not sure how to care for your plants over winter? Our Lettings Supervisor and avid gardener, Keely Watson is back with some top tips on how to keep your plants safe from the winter frost.

We've got a question for you!

We've added another question to our Flash Feedback page on Your Voice! We want to know what social media channels you use and where you'd like us to post more news.

Head over to Your Voice and let us know what you think.