Our new website is finally here!

Over the last year, we've developed a new and improved website with you in mind. Thank you to everyone who provided feedback throughout the development.

We hope you enjoy navigating through it. We'd love to know what you think of the new look. You can share your feedback with us via the link below or email us at news@lfha.co.uk.

We’re thrilled to announce that our brand new phone system is now up and running! This upgrade marks a major step forward in how we support you and opens the door to even more helpful features in the future.

What’s new so far?

• You’ll notice a refreshed message when you call us. Please listen to our options as these have changed and may change moving forward.
• We now have a callback option! If you’re waiting in the queue, you can now choose to hold your place and one of our dedicated advisors will call you back - no need to wait on the line.

What hasn’t changed?

• The way you contact us remains exactly the same. Just call us on: 0113 386 1000
• Some calls continue to be recorded for training and monitoring purposes

We’re committed to making your experience as efficient as possible. More exciting features will be rolled out soon so stay tuned. We'd like to thank you for your patience while we have implemented this change! 

It was great meeting so many of you at the launch of our Housing Hub at the end of October!

If you couldn't make it, our next Housing Hub takes place on Friday 28 November! Come and chat with us about housing support, repairs, income advice and more.

Awaab's Law came into effect at the end of October.

To help you understand what this means, Four Million Homes have done a webinar explaining what Awaab’s Law is and what it means for your rights as a customer.

We want to help you keep your home safe and well maintained. If you’ve noticed damp or mould, don’t hesitate to reach out. You can call us on 0113 386 1000 to report it.

Last month, we ran into technical issues with our online session. If you’d like to join us for the rescheduled Time to Talk session on 9 December at 12:30pm with our Customer Engagement Manager, Louise Darby, we’ll be focusing on addressing stigma in social housing.

It's important that we continue to treat customers fairly and with respect. We want to hear your thoughts on stigma in social housing, whether it affects you and how it can shape the services we provide.

We're hosting a workshop on Wednesday 26 November from 6pm to consider how we deliver the repairs service, service standards and what we need to do to make sure we don't cause stigma.

We want to hear your views on the repairs policy and how we deliver this key service to all customers, especially if there are examples or concerns about how customers are treated.

Between 10-14 November, Tpas England hosted a week of free online activities celebrating involvement and the amazing successes that can be achieved when tenants and landlords work together. Tpas promote, support and champion tenant  involvement and empowerment in social housing.

Have you got an event you want to organise? Don't forget about our Community Grants Fund! 

Whether you're planning a one-off event or hoping to start something that grows into a long-term project, this fund can help contribute to the costs of getting started.

You can apply for a grant of up to £250 to help with the costs of your project or getting something started for your local community!

In our October Customer Voices Panel meeting, Panel members heard from Mark Donnachie, Director of Assets and Georgina Nijar, Head of Development. Mark spoke about our financial overview and how this affects our future choices. Georgina shared the principles that we are developing to guide future decisions about building and acquiring new homes.

Head to the Customer Voices Panel page on Your Voice to find out more about what they discussed in the meeting.

We’d love for you to join the Panel and help shape the future of Leeds Federated. Take a look at our page on Your Voice and register your interest.

We've got a question for you!

We've added another question to our Flash Feedback page on Your Voice! We want to know what social media channels you use and where you'd like us to post more news.

Head over to Your Voice and let us know what you think. 

With Bonfire Night behind us and winter approaching, we want to remind customers of fire safety, especially when it comes to bin fires!

If you notice a bin on fire, call 999 straight away. If you have concerns about communal bin areas call us on 0113 386 1000 or email us at hello@leedsfed.com.

Bacon butties are sizzling up community spirit at Whincup Gardens! Every quarter, residents meet with our Support Coordinator, Kescia Awork, to share ideas and shape life at Whincup Gardens. At a recent session, they cooked up a new tradition - Bacon Butty Mornings! The group has now been running for a few sessions and continues to be popular.

A day in the life of a Management Accountant - We caught up with Alex to get a glimpse into the behind the scenes of being the Management Accountant for our in-house contractors, APS.

From annual budget planning, valuations, revenue, service charges and finance systems, our Management Accounts cover everything cost-related!

Our Leadership team spent the day with our Customer Experience team. They listened to calls to find out what matters most to customers.

“I [feel] proud to work for an organisation where our colleagues interact with customers in such a genuine way.” Matthew Walker, CEO of Leeds Federated.