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In this edition:
- Awaab's Law is coming
- Take a sneak peek at our new website
- Organise your next event with our Community Grants Fund
- Visit our Housing Hub!
- Have your say in our phone survey
- Book your next Time to Talk online session
- Get a more tailored service from us
- Our Board updates
- What we've been up to this month
- Take a look at our Your Voice refresh
- Join our Customer Voices Panel
- Attend our stigma workshops
- Flash feedback - we've got a question for you!
- Book onto Four Million Homes training sessions
- Become a Camerado
- Review our e news
- Our latest news story
Awaab's Law comes into effect at the end of the month!
To help you understand what this means, we’ve created a simple guide explaining how we handle reports of damp and mould, and what you can expect from us.
If you’ve noticed damp or mould in your home, don’t wait. Call us on 0113 386 1000 to report it.
Follow the link below to learn more about Awaab’s Law and how we’re making homes safer for everyone.
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We're launching our new website at the end of October and we can't wait for you to see it.
Until then we've uploaded a few more sneak peaks on our Your Voice project page for you to review. We'd love to hear what you think!
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Did you know we’ve got community funding pots to help make local events happen?
From coffee mornings and workshops to neighbourhood get-togethers, our community grant supports activities that brings neighbours together and celebrates community spirit.
Got an idea for something fun or meaningful? Our Community Grants Fund could be just what you need to bring it to life.
If you'd like to apply for a Community Grants Fund, check out our page below on Your Voice to find out more.
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We're excited to launch the Housing Hub! The Housing Hub is a dedicated space where you'll be able to come and chat with us about anything from housing support, repairs, income advice and more!
Our first event will take place on 31 October from 10-3pm at the Age UK Leeds Bradbury Building. (Mark Ln, Leeds LS2 8JA.)
During your appointment, you can chat to our team about:
- Tenancy support
- Income advice
- Repairs and maintenance queries
- Community engagement
- Feedback on local concerns
As the launch is on Halloween, we'll be celebrating the day with decorations, refreshments, and even a spooky prize draw!
To book an appointment, contact us on 0113 386 1000. Appointments are available from 10am - 2.30pm. Walk-ins are subject to availability!
Can't make it? The Housing Hub will run monthly for the next 12 months, with the next session scheduled for Friday 28 November 2025. Stay tuned to find out more.
From the 20 October we'll be carrying out phone surveys with a random sample of 150 customers. The results of the surveys will feed into our next Tenant Satisfaction Measures.
The surveys are carried out by MEL Research on our behalf and the questions cover tenant perception measures, and wider feedback.
Your feedback helps us understand what we’re doing well and where we can improve. So if you get the call please do take part.
If you're unsure and want to double check the validity of the survey, check out this blog below to learn more about MEL research.
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Join our Time to Talk sessions on Tuesday 4 November at 12.30pm or 7pm with our Customer Engagement Manager, Louise Darby. These sessions will be on addressing stigma in social housing.
We want to hear your thoughts on stigma in social housing, whether it affects you and how it can shape the services we provide.
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Sharing your needs and adjustments with us means we can tailor our services to better support your wellbeing.
On Friday 10 October it was World Mental Health Day. A day that's a reminder that everyone’s wellbeing matters and that includes feeling safe, understood, and supported in everyday interactions. Small adjustments can make a big difference.
To understand more about individual requirements and any adjustments needed, we’re asking all customers to contact us to update their information. Whether you need extra time to answer the door or information in a different format, tell us what would help and we’ll do our best to support you!
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We're excited to introduce our new Board Member, Helen Ball!
Helen will be part of the Audit & Risk Committee. She's worked in the social housing sector for 17 years and sustainability for over 20 years. She brings a wealth of knowledge and experience on decarbonisation and energy efficiency.
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Chair Kim Brear stood down at the Annual General Meeting in 2025, having served 7 years on the Board. The new Chair of the Board is Chris Simpson.
Our Neighbourhood Officer, Charlie hosted an event on Jack Lane in Hunslet last month. She spoke with customers on a range of topics and even had a giant Tetris for children to take part in!
She'll be hosting a community clean up event in Hunslet Lake Park on Wednesday 29 October. There will also be be food and kids activities! If you're a customer living in the area, why not pop down, join the fun and chat with us about your home and neighbourhood.
You may have already noticed our Your Voice Homepage has had a refresh! We've split the Neighbourhood Pages into our regional areas to make it easier for you to find out what's happening in your neighbourhood in just a few clicks!
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Over the past two years, the Customer Voices Panel has reviewed and influenced key areas of our policy and approach, including compensation policy recommendations as well as advocating for clearer messaging and an improved tone of voice in our communications.
Do you want to share your thoughts on how we can improve?
Being part of the Panel you'll:
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Everyone deserves to feel valued and respected in their home. Yet too often, stigma around social housing can affect how people are treated - especially when it comes to essential services like repairs.
We're hosting two customer workshops on Saturday 22 November from 10am or Wednesday 26 November from 6pm to consider how we deliver the repairs service, service standards and what we need to do to make sure we don't cause stigma.
We want to hear your views on the repairs policy and how we deliver this key service to all customers, especially if there are examples or concerns about how customers are treated.
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We've got a question for you!
We've added another question to our Flash Feedback page on Your Voice! We want to know what social media channels you use and where you'd like us to post more news.
Head over to Your Voice and let us know what you think.
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Don't forget, Four Million Homes is hosting free online training events to help you deepen your understanding of your rights as a social housing resident.
These sessions are a great opportunity to connect with other social housing residents, share knowledge and experiences, and learn effective strategies for sharing your voice!
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The Association of Camerados are a social movement who put 'being human' in the heart of everything they do.
Across the country, Camerados have set up 'Public Living Rooms'. These are warm, welcoming spaces where anyone can drop in, share a cuppa, and connect with new people.
You can find your local Public Living Room through the link below:
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Or, if you’d love to start one in your own neighbourhood, here’s how:
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We'd love to hear your feedback about our e news so we can continue to share important information with you in a way that suits you best.
If you could spare a few minutes to complete our survey, click on the button below.
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Empowering independent living through inclusion and partnership work - We provide accommodation to local partners like St George’s Crypt who support people in building the skills and confidence to move from emergency housing into a home of their own. In this blog, St George’s Crypt share Keith’s story and the inclusive support he’s received at Ashlar House.
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