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In this edition:
- Let us know your needs & adjustments
- Book your next Time to Talk session
- Find out how we're doing
- Extended hours over summer
- What we've been up to this month
- What the Customer Voices Panel did in June
- Looking back on Anti-social Behaviour Awareness week
- More free and low-cost holiday activities
- Our gardening competition ends 31 July!
- Review our e news!
- Check out our latest news stories
As part of our work to tailor our services to your individual needs we’re inviting customers to update the information we hold about any adjustments needed – whether that’s allowing extra time to answer the door when we call, providing information in a different format or something else.
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Join our next Time to Talk sessions on Tuesday 5 August at 12.30pm or Wednesday 6 August at 7.00pm.
These sessions will be hosted by Asset Manager in Building Safety, Asif Aslam. He will be talking about safety in the home.
Keeping your home safe is very important to us as a landlord and a legal requirement.
In this session Asif will explain how we approach key areas of keeping your homes safe from gas servicing programmes to electrical tests and how you can help too.
He also wants to know if you have concerns you about how we keep your home safe and how we and others might be able to help with advice and support.
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As a social housing provider, we're required to collect and submit quarterly feedback from tenants/customers to the Regulator for Social Housing (RSH) to check that we're meeting the regulatory requirements and achieving expected standards and outcomes.
This feedback gives us valuable insights into your experience and helps us improve our services.
Find out how we've performed during April 2024-March 2025 through the link below.
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Colleagues in our Income Team are extending the hours they work to better support you and your family with money matters during the break.
In addition to our usual 9am-5pm Monday-Friday opening hours, from 21 July until 28 August, the team will also be available during these times:
Wednesdays: 5pm – 8pm
Saturdays: 9am – 12pm
Over the past month we've had a fantastic time attending the Hunslet Festival and Belle Isle Gala. Both events offered a wide range of family-friendly activities, including games, crafts, live performances, and food stalls.
Our team were on hand to offer advice, share information about the support available in the area, and to simply chat with members of the community.
Keep an eye on your Neighbourhood Plan pages on Your Voice to stay up to date with events and walkabouts happening in your neighbourhoods.
In Hastings Grove, Neighbourhood Officer Adele will be hosting a hanging basket event and Chris Powell will be having a community day alongside the Breeze in the Park event in Pudsey!
At the meeting in June the panel met with Zuzka Downing Area Manager to consider customer information to support the Challenging Behaviour Policy. The Panel’s key recommendations included:
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Making the leaflet less personalised and asking for a commitment to respect each other rather than a contract.
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Listing the unacceptable behaviour rather than using the phrase zero tolerance.
The Panel’s recommendations, and feedback from the Time to Talk session, were taken on board and general communications to support the policy have been amended.
The Panel also discussed the Customer Engagement and Influence Policy and decided to develop guiding principles to help colleagues and customers work well together and to know what to expect from each other.
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At the end of June it was Anti-social Behaviour (ASB) Awareness Week.
We shared a series of blogs on our website around the topics of: support for ASB victims, the court process for ASB, partnership work and our new approach to Good Neighbourhood Management.
The blogs also link to the ASB directory, where you can find out more about how to deal with different issues.
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Are you a customer in Leeds still on the hunt for low cost summer holiday activities for the kids?
Breeze offers a range of Healthy Holiday camps and they're free for children and young people who receive free school meals.
Their camps are all about keeping kids happy, healthy, and active over the summer holidays with exciting activities and healthy meals provided every day.
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Child Friendly Leeds also has a range of free low cost summer holiday activities around Yorkshire.
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Our garden competition is still going!
Upload your gardening photos to Your Voice by the 31 July and you could win a £30 prize!
Whether it's blooming flowers, homegrown veggies, or a perfectly pruned hedge, we want to see it!
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We'd love to hear your feedback about our e news so we can continue to share important information with you in a way that suits you best.
If you could spare a few minutes to complete our survey, click on the button below.
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A day in the life of an Adaptations Officer - We caught up with Angie, who shares what her day-to-day looks like as an Adaptations Officer who oversees and processes home adaptations for customers.
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Communities get active at Ingle Court and Cragside Close - As part of our community-based approach, we’ve been listening to customers and acting on their feedback. When communities at Ingle Court and Cragside Close said they wanted to be more active, we hosted a taster day of activities and games!
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