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In this edition:
- Let us know your needs and adjustments
- Share your thoughts on our Challenging Behaviour Policy
- Book your next Time to Talk session
- Learn about the Money Matters team and their services
- RTS electric meter shut off
- Summer holiday activities in your area
- What our Neighbourhood Officers have been up to
- Share your gardening photos for a chance to win £30!
- House Exchange month
- Antisocial Behaviour Awareness week
- Review our e news
- Check out our latest news stories
We want to make sure we tailor our services to your individual needs – whether that’s allowing extra time to answer the door when we call, providing information in a different format or something else that helps you get the most from the services we offer.
If you’re in touch with us over the next few months, we might ask you some extra questions to understand what adjustments you need us to make.
Later in the year, we'll be asking more customers about what they might need from us.
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We want to make sure we're positive, fair, and respectful in all our contacts with customers, and we hope that you do too.
Sometimes conversations over the phone or at appointments can become difficult due to stress or misunderstandings. This can place added pressure on colleagues and impact our ability to support everyone as effectively as we’d like.
We're reviewing our Challenging Behaviour Policy and the practical approach we'll take to protect customers, colleagues, and contractors in situations where emotions may run high and interactions become more intense or difficult to manage. At the same time, we remain committed to providing the necessary services with care and respect.
So far, we’ve shared the draft policy and had discussions with the Customer Voices Panel and at the recent Time to talk session.
We'd like to hear what you think too, click below to read the policy, and answer our brief survey.
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Join our next Time To Talk sessions on Tuesday 1 July at 12.30pm or Wednesday 2 July at 7.00pm.
These sessions will be hosted by Louise Darby Customer Engagement Manager and Joe Robley Customer Insight Officer. They will talk about engagement and influence.
We want to make sure that you can influence and engage with Leeds Federated at all levels in the organisation so that it will help us work in a way that meets your needs, holding us accountable for what we do.
We're currently reviewing the Customer Engagement and Influence Policy and framework. We’d love to hear how you’d prefer to get involved. Your input can help shape a process that works for you and makes the experience enjoyable and positive.
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Our Money Matters team can help you navigate financial challenges such as maximising income, reducing bills, or connecting you with relevant support services.
One customer managed to increase his income by £900 a month after using their services!
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If you have electric heating at home, you may be living in one of the almost 1 million homes that have a Radio Teleswitch Service (RTS) meter. On Monday 30 June 2025, the RTS will switch off.
Unless you arrange a replacement with your energy supplier now, your heating and hot water may stop working.
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Get ready for a summer packed with amazing activities for kids! See what's happening where you live using the links below:
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If your child is eligible for benefits-related 'Free School Meals' then some activities and meals will be free.
Over the past month, Neighbourhood Officers have been out in their neighbourhoods, hosting events from clean-up days to flower planting.
Since developing Neighbourhood Plans, they've been working with local partners such as councils and the police to create a better presence in your neighbourhoods.
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Show off your green thumb! Upload your gardening photos to Your Voice and you could win a £30 prize!
Whether it's blooming flowers, homegrown veggies, or a perfectly pruned hedge, we want to see it!
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It's House Exchange month and we're spotlighting our partnership with them!
Thinking about moving or swapping homes? A Mutual Exchange might be the perfect solution for you. This is when two social housing tenants agree to swap homes, making it easier to find a place that better suits your needs.
Just like Golriz and Lynda, who used House Exchange to swap homes and move closer to their families!
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At the end of June it's Antisocial Behaviour (ASB) Awareness Week. The week aims to encourage communities to take a stand against ASB and highlight the actions that can be taken by those experiencing it.
Keep an eye out on your Neighbourhood Plan pages on Your Voice and as we'll be hosting a range of activities over the next month. We’ll also be sharing a series of blogs on our website and social media exploring the topic further.
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If you have an anti-social behaviour problem with your neighbours it's often worth speaking to them about it first, either in person. If you don’t feel able to talk to your neighbours, or are unable to resolve the issue, we can investigate things for you.
Our ASB directory provides all the information you need to know on how to deal with different issues.
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We'd love to hear your feedback about our e news so we can continue to share important information with you in a way that suits you best.
If you could spare a few minutes to complete our survey, click on the button below.
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Transforming homes for independence - A Disabled Facilities Grant (DFG) is a UK government grant that helps fund essential home adaptations for disabled people.
From ramps and widened doorways to stairlifts and wet rooms, these changes can make a world of difference.
In this blog customers share their feedback about the adaptations they had.
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Partnership working helps people to live the lives they want - As well as providing homes directly for customers, we also provide accommodation to local partners who offer specialist support.
We've been working with St Anne's Community Services to support Vicky in her new shared home.
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A day in the life of a Multi Skilled Operative at APS - We caught up with Mark and Ian, two Senior Multi-Skilled Operatives at APS. They share what their day-to-day looks like working on boiler installations, bathrooms to damp and mould treatment.
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