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In this edition:
- Easter bank holiday closing times
- Our new Corporate Plan
- Let us know your needs and adjustments
- Book your next Time to Talk session
- Egg-cellent Easter activities!
- Holiday activity clubs for children
- Report a repair directly to us
- The latest news stories
- Our e news is going monthly!
We'll be closing for the Easter period at 5pm on 17th April and returning at 9am on the 22nd April.
During this period you'll still be able to report emergency repairs by calling our out of office service on 0113 386 1000. Emergency repairs include things like severe water leaks and loss of all power.
When dealing with emergency repairs, our out-of-hours service will make things safe for you within 4 hours (unless it's related to gas repairs such as a broken boiler or no hot water, in which case you'll receive a repairs visit within 8 hours). If further work is required our Contact Centre will arrange this when they return.
If you suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999 immediately.
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The new Corporate Plan for 2025-2030 sets out our core purpose which is to help people make a home.
The Plan demonstrates our vision for delivering secure, affordable, and quality homes for our customers.
Over the next five years, we’ll
- Build 400 new homes
- Improve existing homes
- Engage with customers and hear their voice
With a 78.8% overall customer satisfaction score, we’re committed to further improvement and your feedback and the Customer Voices Panel will play a key role in this.
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We want to make sure we tailor our services to your individual needs – whether that’s allowing extra time to answer the door when we call, providing information in a different format or something else that helps you get the most from the services we offer.
Over the next few months, we’ll be inviting customers to update the information we hold about any adjustments needed. This means we might ask you a few extra questions if you’re in touch with us during that time. We’ll share more updates soon.
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Join our next Time to Talk online sessions on Tuesday 6 May at 12.30 pm or Wednesday 7 May at 7.00pm.
These sessions will be hosted by our Brand and Communications Manager, Cat Thomas. Cat will be talking about the development of our new website.
There'll be opportunities to look at designs of the new website and to share feedback.
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We'd like to hear from you about topics for future Time to Talk sessions. Take part in the short survey below and tell us what you'd like us to cover.
You don’t have to spend a lot to have an egg-stra special Easter! From fun DIY crafts to budget-friendly activities, there are plenty of ways to celebrate the season with friends and family - without spending a tonne.
Check out our blog below for easy, low-cost Easter ideas.
Local councils and their partners offer a range of activities and clubs for children over the school holidays. Activities are free for some families.
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Take a look at the local links to find out more and book places:
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Over time we know things can break or wear out in your home and that accidents can happen - if you spot something that needs fixing, don’t wait! Reporting repairs directly to us is the fastest way to get them sorted.
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Beware of ‘claims farmers’
Some solicitors may pressure you to report repairs through them for compensation claims. This can delay repairs and leave you with costly legal fees.
We encourage you to report directly to us so we can fix the problem quicker.
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Customer Engagement Manager, Louise Darby and Customer Voices Panel Member, Jacci, recently attended the Tpas Member Network event.
Tpas is a not-for-profit organisation which supports and champions tenant involvement and empowerment in social housing. The Network event brought together tenants and engagement colleagues to share their learning and experiences.
In this blog, Louise and Jacci reflect on their experience. If you'd like to find out more and our Customer Voices Panel, click on the link below.
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 In case you've missed them, below are some of our recent news stories from our website:
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42 years of making a house a home - As part of our 50th anniversary celebrations, we had the privilege of speaking with Audrey, one of our long-term customers who has lived with us for an impressive 42 years. Over the decades, she’s seen her neighbourhood grow, built lifelong friendships and embraced true community. |
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Meet our Operational Delivery Asset Manager - We caught up with Lucy Redfern, our Operational Delivery Asset Manager who talks about her role at Leeds Federated and her everyday tasks of managing repairs, empty homes, and outdoor spaces.
Lucy encourages you to contact us as soon as possible. If you need to report a repair or move an appointment by calling us on 0113 386 1000 or emailing us at hello@leedsfed.com
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Our Money Matters team talk water bills - Rising household bills are a concern for many, but our Money Matters team are here to help!
They’ve put together a handy guide on how you can cap your bill, reduce water usage, and explore different payment options to help lighten the load. |
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To ensure you're kept up-to-date with the latest news and information, we've decided to release our e news monthly.
We'd love to hear your feedback about our e news so we can continue to share important information with you in a way that suits you best.
If you could spare a few minutes to complete our survey, click on the button below.
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