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In this edition:
- Rent and service charge reminder
- Switching to paperless with AllPay updates
- Share your story for our 50th Anniversary
- Book your next Time to Talk session
- Customer shares her Shared Ownership story
- Gardening tips from a customer
- Community-based approach: Looking back on the year
- Updates from our Money Matters team
- Our e news is going monthly!
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You should have received your copy of our rent and service charge letter which includes information about the amount you'll pay over the coming year and what the costs will cover.
If you have any questions or concerns regarding the service charges, please do not hesitate to reach out to us. You can contact us at 0113 386 1000 or emailing us at hello@leedsfed.com and our team will be happy to assist you.
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If you currently pay your rent and any service charges via Direct Debit on AllPay you’ll soon receive an email inviting you to switch to paperless updates.
Switching to paperless means you’ll receive secure email updates in real time and reduce paper waste!
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As part of our 50 years of Leeds Federated celebrations, we'd love to celebrate the stories of 50 people about their time with us.
We want YOU to be a part of the celebration! Whether you’ve been with us for a few months or a few decades, your story matters, and we want to hear it.
If you'd like to share your reflections or story, you can get involved in our 50th celebration project over on Your Voice.
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Join our next Time to Talk online sessions on Tuesday 1 April at 12.30pm or 7pm.
These sessions will be hosted by our CEO Matthew Walker and Director of Customer Service, Michelle Collins. They'll talk about how we put together the new Corporate Plan, taking into account the priorities and suggestions from customers expressed in our quarterly satisfaction surveys, complaints analysis and the views from our Customer Voices Panel Members, colleagues, shareholders and Board Members.
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We'd like to hear from you about topics for future Time to Talk sessions. Take part in the short survey below and tell us what you'd like us to cover.
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A Shared Ownership is where you can buy between 10% and 75% of your home with a mortgage and deposit and pay an affordable rent on the rest.
For our customer Patricia, she found one of our Shared Ownership homes after her rent started to jump up by £200.
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“I’m a huge advocate for Shared Ownership and Leeds Federated now. I didn’t think it would be possible to buy my own home but it is."
With spring in the air and the sun coming out, it's the perfect time of year for gardening.
Not only is it a great way to connect with nature, but it also does wonders for your wellbeing. This has been the case for our customer, John, who has gone above and beyond to lend a helping hand to others with their gardens.
"I never thought I’d get into gardening, but it’s kept me going" - John
If you're new to gardening and don't know where to start, follow John's top tips in our blog:
We’re making great progress with our community-based approach, ensuring our customers are at the heart of everything we do. Over the past year, we’ve developed neighbourhood plans for all 54 neighbourhoods, focussing on local priorities and building stronger communities.
Looking at the year ahead, we’ll be putting these plans into action - working with local partners, addressing key issues, and continuing to listen and collaborate with you.
Exciting events are also coming up, including community days, drop-ins, and local galas!
Your voice matters! Stay involved and help shape your neighbourhood.
If you're currently receiving benefits, you'll soon receive a notice from the Jobcentre asking you to switch to Universal Credit. This process is known as Managed Migration, and several benefits are being replaced.
To help you through the process, our Money Matters team has put together a guide on how to apply for Universal Credit.
For help and advice through the process contact the Money Matters team on: 0113 386 1000 or email them: moneymatters@lfha.co.uk.
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You may soon get your new Council Tax Bill for 2025/2026. Our Money Matters team have shared some information about Council Tax and where you may be able to get reductions to your payments.
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Earlier this year, our in-house contractor, APS, launched a £200 prize draw to encourage more customers to keep their electrical test appointments.
We're pleased to announce Nicola from Middleton won the latest prize draw!
Make sure you keep your electrical test appointment to be in with a chance of winning.
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To ensure you're kept up-to-date with the latest news and information, we've decided to release our e news monthly.
We'd love to hear your feedback about our e news so we can continue to share important information with you in a way that suits you best.
If you could spare a few minutes to complete our survey, click on the button below.
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