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In this edition:
- Share your reflections of 50 years of Leeds Federated
- Catch up on our annual report
- Meet our new Contact Centre team
- Find out how you can avoid scammers
- Join our next Time to Talk webinar
- See how our wildflower trial is going at Fewston Court
- Meet our latest prize draw winner
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2024 marks 50 years since the idea for Leeds Federated first came about. To mark the occasion, we're inviting customers to share their memories and stories from across the last 50 years via Your Voice.
There are lots of ways to get involved on Your Voice, from completing a simple poll to leaving a message or sharing a full story.
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You might want to share your journey into a Leeds Federated home or your reflections about what living in a Leeds Federated home has meant for you.
We'll be adding to the project throughout the year and growing the collection of stories which begins with Mr & Mrs Beecroft who, over 16 years, turned their communal gardens into a prize-winning plot and a lovely area for their neighbours.
 Mr and Mrs Beecroft enjoying the communal gardens that they've improved
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We're proud to publish our interactive annual report for 2023-24.
The report includes our 'tenant satisfaction measures' which were reported for the first time this year and reflect how our customers feel about the work and services we offer.
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Other highlights in the report include:
- Customer stories
- The launch of Your Voice, our customer engagement online platform
- Updates about our new community-based approach
- A summary of our investments and developments over the past year
- Reflections on how we're still helping people make a home, 50 years on
- ...PLUS lots more!
"We believe a home is somewhere you feel ‘at home’. It’s somewhere people feel safe and secure. It’s a place to feel comfortable in. It’s a place people feel connected...[At Leeds Federated] we're here to help people make a home." – Matthew Walker, CEO of Leeds Federated
 We've recently created one Contact Centre team, merging the repairs help desk and customer service advisers. This means we can improve how customer calls and queries are dealt with by handling all calls in one place - from reporting a repair to paying rent.
We've already started to receive some great feedback about the new team:
“I am writing to express my sincere gratitude for the professional assistance provided by the team." – recent Contact Centre customer
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We’ve had recent reports of doorstep callers putting pressure on people to make compensation claims for work needed on their homes – this type of doorstep caller is called a ‘claims farmer’.
‘Claims farmers’ might also target you through adverts on social media, phone calls or texts.
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They encourage customers to make compensation claims by offering the possibility of payouts at the end of the process. Often, very little of the money, if any, is seen by the customer.
If you need work or repairs on your home, we'd encourage you to talk to us first. And if you’re not happy with a repair or outstanding repair, let us know by calling 0113 386 1000 or emailing hello@leedsfed.com
Join our next online ‘Time to Talk' session on Tues 1 Oct at 12.30pm or Weds 2 Oct at 7pm to find out more about how we can support you with paying rent and understanding your rent statement.
Debbie Burtenshaw, our Income Services Manager, is hosting the session and will be on hand to answer your questions.
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After the sessions, we'll share more information about the subject, and any video recordings.
We hope you can join us as it's always good to hear from you and for us to share updates with you about what we're doing. If you have a topic you'd like us to cover, send us an email at customer.engagement@lfha.co.uk
 Following a consultation with customers at Fewston Court, we've introduced some trial wildflower areas to their communal lawns. As well as adding colour, the wildflowers have also attracted pollinators...and positive feedback from the wider community:
"This looks absolutely gorgeous and lots of passers-by get to enjoy it as well as the people that live there." – passer-by at Fewston Court
Earlier this year, our in-house contractor, APS, launched a £200 prize draw to encourage more customers to keep their electrical test appointments.
We're pleased to announce Michelle from Pudsey won the latest prize draw.
The next prize draw runs from August to October.
Make sure you keep your electrical test appointment to be in with a chance of winning!
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