The Regulator of Social Housing has introduced new requirements for all social housing providers to ask a sample of their residents 12 standardised perception satisfaction questions at least once a year. We've been collecting data from customers over the last year and have now published the results.
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It's always good to share information about what we're doing and hear what you think about our approach.
We appreciate you're busy so we're introducing a new programme of short online discussions every month where you can join in from the comfort of your home.
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The first session, about our new community-based approach, is planned for Tuesday 6 August at 12.30pm and is repeated on Wednesday 7 August at 7pm with Michelle Collins Customer Services Director.
To join in, just register on Your Voice and book the session(s) that interest you.
If you claim benefits and haven't moved over to Universal Credit yet, it will happen this year - the move is called 'Managed Migration'. Watch this 2 minute video from the Department for Work and Pensions (DWP) to find out more about the changes.
If you need help or advice about the move to Universal Credit you can contact our Money Matters team by phone 0113 386 1000 or email moneymatters@lfha.co.uk to arrange an informal chat.
We've had fun supporting two summer galas: Hunslet Festival and Belle Isle Gala.
Colleagues from our Sales team shared the benefits and opportunities for Shared Ownership and getting on the housing ladder, and we kept children and adults entertained with our own Tin Can Alley and free prize drawer for an air fryer.
We also met the Lord Mayor (24/25), Abigail Marshall Katung, and Ronnie the Rhino (Leeds Rhino's mascot)!
If you have a community event going on where you live, let us know and we'd be happy to join in and support you. Contact Siaa-Liane Mathurin, Customer Engagement Officer by email at siaa-liane.mathurin@lfha.co.uk
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If you're thinking of moving, a home swap or 'Mutual Exchange' might be for you - this is when two social housing tenants agree to swap their homes.
Perhaps you want to downsize and someone else needs more bedrooms. Or you may want to move to a different area.
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We've partnered with House Exchange to help people with their home swaps. House Exchange is free to join and can help you swap your home with people across the country.
You can also get in touch with your Neighbourhood Officer who can help you with the process too. Phone us on 0113 386 1000 or email at hello@leedsfed.com.
We completed the conversion of our old offices into apartments earlier this year and are delighted to share that Arthington House is now fully let.
“After my previous experience of sharing a house with others, having my own spacious flat in Arthington House is amazing! It’s 100% better than where I lived before!”
Since January, we've made some key changes to how we deal with complaints. You can find out more about our approach to complaints, putting things right and the learning we're taking from the process to change how we work, in the documents below:
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There are loads of exciting activities for children running over the summer holidays. Find out more using the links below:
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If your child is eligible for benefits-related 'Free School Meals' then some activities and meals will be free.
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We're supporting JRF/Trussell Trusts 'Guarantee the Essentials' campaign which calls for changes to Universal Credit. As part of the campaign, we're collecting messages from customers about the impact of the cost of living - the themes are around both hope and hardship. |
Our messages will be collated with messages from other social housing customers across the country and shared with Parliament later in the year. If you have a message to share, email it to us at news@lfha.co.uk.
If you think someone is in immediate danger you should call the police on 999.
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