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You don't need to spend a fortune to have an egg-cellent Easter! There are lots of free and low cost ways to enjoy Easter for all the family. |
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Starting from April 2023 all social housing providers in England had to start collecting data on a new set of 22 Tenant Satisfaction Measures (TSMs). They’re designed to help the Regulator for Social Housing to track how well landlords are operating and how they’re viewed by their customers. They’re intended to make sure landlords are providing high quality homes and services.
Although we’ve been collecting and reporting on this information for several years, the key change is that from 30 June 2024 all landlords must start to report their TSM results to the Housing Regulator for review and publication annually. Landlords must also share their results openly with their customers.
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Join the Customer Resolutions Team in a webinar to:
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find out more about how we deal with complaints
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tell us what we can do to make improvements
Complaints webinars are being held on: Monday 22 April at 12.30pm and Tuesday 23 April at 6pm.
If you can’t make one of the webinars you can also contribute by registering for Your Voice sharing your views or questions about complaints.
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Child Tax Credit
- Housing Benefits
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Income support
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Income-based Jobseeker’s Allowance (JSA)
- Income-related Employment and Support Allowance (ESA)
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Working Tax Credit
If so, you will soon receive a Migration Notice to move onto Universal Credit. For help and advice through the process contact the Money Matters team or call them on : 0113 386 1000 or email them : moneymatters@lfha.co.uk.
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If you live in a Leeds Federated flat, look out for a leaflet coming soon about how to keep you, your family and your neighbours safe from fire. |
 Some of our customers have recently moved into their new home in Hampton Gardens in Leeds. Thanks to the shared ownership scheme, they have been able to get on the property ladder.
“If it wasn't for shared ownership we wouldn't have been able to purchase our own property and have our own home, Leeds Federated were brilliant from start to finish. We are now looking forward to spending many happy years in our new home.” - Elizabeth
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If you get Universal Credit, find out what you need to know about paying your rent in 2024. |
In February and March, we were out in the Borrowdales, Armley and Orchard Gardens, Knaresborough with community events to kick off our community-based presence approach. Neighbourhood Officers met with local residents to find out more about what it is like to live in their areas and how we could work together to make any improvements.
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Our Community Spaces team can be found working on communal spaces around our schemes. They're a friendly bunch - say hello if you see them! |
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