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Leeds Federated sent this bulletin at 31-01-2024 04:05 PM GMT

Customer e news January 2024

Is your home winter weather ready?

Winter is still with us and if we have another cold spell of weather, are you and your home prepared? We have lots of useful tips for making sure that your home is protected and also how to look after yourself and your family if the temperature drops.

Click here for winter tips!

Money Matters- here to help!

Money Matters

Did you know? The Money Matters Team have supported 499 customers so far this year and have helped increase customers' income by a huge £225,000.

Could We Help You?

Up to £2.1 billion of pension credit is unclaimed by around 880,000 eligible households! Attendance Allowance is a benefit for people over state pension age. If you have a long-term physical or mental condition or disability, it doesn't matter what your condition is – what matters is how it affects you. If you need help with personal care (this could be things like getting showered and dressed ready for the day or looking after your feet), or would benefit from a bit of support or a check in to make sure you're ok, you may be eligible.. Find out more below about how we helped one customer and how we could help you.

How can we help you?

Your Voice - tell us what you think!

Your Voice is a digital online community where you can help shape the work of Leeds Federated. You can get involved in a variety of ways. Our first project asks for your views of what you think about your neighbourhood and where you live. Just follow the link or scan the QR code with your phone to register and join Your Voice to take part in the first survey.

Your Voice- tell us what you think!

A new year and a new home!

We have now finished work to convert all of our old office space in Arthington House in to 22 new flats for affordable rent. We have already welcomed 9 customers into their new homes and more are due to move in soon. Being so close to Leeds city centre has also been a real bonus for people who work there. We hope everyone enjoys their lovely new homes!

" This is a lovely new home for both of us"-Chloe

Keeping you informed about your complaints

Unfortunately, things can go wrong sometimes and when that happens,we want to hear about it and try and put things right as soon as possible. Over the last few years, we have tried to improve how we approach complaints, responding to the advice and guidance from the Housing Ombudsman. This month, we have introduced a new role to help keep customers updated about any complaint and to co-ordinate our approach to complaints across Leeds Federated.

"We hope you do not need to complain, but if you do we want you to feel heard." Beth Metcalfe, Complaints Co-ordinator

How we keep you updated

Keeping your home safe - and the chance to win £200!

As your landlord, we're responsible for checking your electrics every five years, which helps keep you and your home safe. This check is carried out by APS, our in-house contractor.

We know this might not seem to have a visible benefit to you, but to encourage everyone to allow access for this important work, every customer who lets our contractor in to their home to carry out the test and any follow up work will be included in a free £200 prize draw each quarter! The first prize draw will be in April. Fingers crossed- you might be a winner!

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