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The Leeds Federated Annual General Meeting was held on 21 September 2023. This is when we formally report back on the business for the previous year, appoint new Board members and approve the financial accounts.
Matthew Walker, Chief Executive of Leeds Fed said: " I hope you find something of interest in this year's Annual Report."
We also report back to you with an annual report to customers for 2022 – 2023.
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New regulations to ensure landlords are held to account
The Regulator of Social Housing has been given new powers to help improve the quality of housing and services that tenants receive. To help make this happen, they are planning to introduce new standards that social housing landlords like Leeds Federated will have to meet. The regulator is currently asking tenants for their views on the proposals. Visit the Consultation on the consumer standards for more information and to share your views.
You can read more about the standards below.
How do you rate services from Leeds Federated?
Every three months MEL research (an independent research agency) telephones at least 150 tenants to find out how you rate our services. We now follow the prescribed survey by the Regulator for Social Housing (RSH) introduced in April which includes 12 key tenant satisfaction measures, here are the headline results this summer:
Along with information about the complaints and compliments, this information is shared across the organisation to help us learn and improve.
Find out what’s changed here because of complaints and customer feedback.
With children back going back to school and autumn on the way, now might be the time to review your family finances and check what help or support is available for your family. You may be looking to increase your working hours or want to know more about free school meals and support with childcare costs.
Find out more from our Money Matters team.
We know that it may be difficult for some customers to report anti-social behaviour and it can make people feel anxious and isolated. If something is making you feel unhappy or unsafe in your home, you can call us to report this. We will listen to you!
We are always sorry to hear of anti-social behaviour and we know the impact this can have on our communities. When a customer makes a report, we will try and establish if there are other groups or organisations that can support you or the person whose behaviour appears to be impacting others.
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Are you interested in gaining some work experience?
You may be returning to work and looking to learn new skills or just starting out and want experience of working in an office.
Equans our main repairs contractor is offering a week of work experience opportunities, for one person a month over the winter working with the team.
It is an administrative role – inputting repair job tickets and allocating appointed orders, from 10am to 3pm each day, ideally in the weeks commencing: 25 September,16 October,6 November and 4 December 2023. For more information contact courtney.ward@equans.com
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Meet Adrian, our new Health and Safety Surveyor
Adrian Tomlinson joined Leeds Federated in June as our Health and Safety Surveyor. Adrian is concentrating on damp and mould queries and can share with you some helpful tips that can prevent problems. Remember mould could be a symptom of an underlying issue.
If you are concerned about damp and mould in your home please contact us immediately and we will arrange for Adrian to visit you to determine what works are required. You can get in touch via telephone on 0113 386 1000.
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