Hello!
We hope you are keeping safe and well. You can listen to this email by clicking here. In this email:
• Read the Annual Report to Tenants
• Free family food and activities at half term
• Manage your tenancy online with the tenant portal
• Belle Isle Repair Café
• Housing Leeds want your views
BITMO Annual Report to Tenants
BITMO has published an annual report for 2024, giving you information about how BITMO managed the estate over the 12 months. It was also the year that 93% of tenants who took part voted for BITMO to carry on managing Belle Isle for the next five years. You can read the report here.
The report gives a lot of information about how BITMO is managing Belle Isle and how that affects you and your community. For example if you want to move to a 3-bed house, you can read that there are 404 of them, but only 5 became available last year. You can read how many kitchens, bathrooms and boilers BITMO replaced last year out of the 1834 homes on the estate. If you have ideas about how the running of Belle Isle could be improved, could you be a BITMO Board member?
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Free February half term family food & activities
There are three days of free food and activities for families over the February half term.
Tuesday 18 – two sessions with animals (booking required) and hot meal* at 4pm.
Thursday 20 – afternoon family stitching with Elnaz and other play tables 1.30-3.30pm. Sandwich packs available from 1pm.
Friday 21 – breakfast* from 9.15 – 11.15am and and crafts 10am-12pm.
*Tuesday hot meal and Friday breakfast are available to anyone, not only families
Full details here.
Did you know that you can now order non-emergency repairs through your Tenant Portal account?
You can also book appointment slots for some repairs, making the whole process easier.
The Portal is available 24/7 making it a quick and easy way to report repairs – you don’t need to wait for our phone lines or offices to open.
As well as booking repairs you can:
- view the details of any recent repairs you've had done
- view your up-to-date rent account
- download a rent statement
- view information about your tenancy
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request permission for a range of items such as keeping a pet or making alterations to the property
Visit the Housing Leeds website today and get started.
You will need your rent account number. This is on your rent statement that you will get in the post along with the annual report in the next week or so. You will also need an activation code that you request online.
For help setting up your account please contact the team in BITMO’s GATE on 0113 378 2190 or drop in on Tuesdays 3-7pm or Thursday 1-5pm.
It’s the Belle Isle Repair Café next Saturday. You can bring anything broken – from electrical or mechanical to textile or clothes – and out fixers will try to mend it.
Do you have any fixing skills? Come and meet our fixers this time and maybe you could help or become a fixer in future?
You are also welcome to come and see what’s happening and get free tea, coffee and a toastie. There’s also the Belle Isle Gala planning meeting at 3pm – please come and give your ideas about what could happen there and help run the day.
Making your own improvements and alterations to your home
Leeds City Council are thinking about making changes to the improvements and alterations you can make to your home. Alterations are improvements, additions or structural changes to your home that you do at your own expense with BITMO’s written permission.
Why are Leeds proposing changes to the current approach?
They need to consider the long-term impact, costs to repairs and maintenance related to tenant alterations.
They want to reduce delays to mutual exchanges or moves into a council property, related to putting right tenant alterations.
They want to clarify responsibility for ongoing maintenance of tenant installations and be fair to tenants who follow the permissions process correctly.
To do this in a fair and transparent way, they would like to include tenants views before making any changes.
The survey will take between 5-10 minutes, over 4 pages. The last day that you can respond is 24 February 2025.
Responding to your individual needs
Housing Leeds are developing a policy on the adjustments they offer to help meet the needs of individual customers for Housing Leeds tenants (including BITMO), leaseholders, or applicants on the Leeds Homes Register.
Please complete this short survey by 14 February. It is 4 pages and should take you around 5 minutes. Your feedback will help Housing Leeds to shape their policy. The information you provide will not update your individual records.
Keep up-to-date with BITMO services and local news by visiting the BITMO Facebook Page and the BITMO website.
Belle Isle TMO works in partnership with Leeds City Council to serve the residents of Belle Isle estate.
Belle Isle Tenant Management Organisation Limited Registered under the Co-operative and Communities Benefit Societies Act No.29817R. Registered Office: Aberfield Gate, Belle Isle, Leeds, LS10 3QH
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