Dear resident
We hope you’re keeping safe and well. Remembrance Sunday in on 10 November with Armistice Day on Monday 11 November. Look out for the events happening in Leeds.
There are several religious festivals happening this week and over the coming weeks, blessings to all those who are celebrating.
Inside this update:
- Have you signed up to the Tenant Portal yet?
- New consultations on our resident engagement website
- Updates to repair information on our website
- Are your contents covered if things go wrong?
- How to contact us
 Did you know that you can now order non-emergency repairs through your Tenant Portal account?
You can also book appointment slots for some repairs, making the whole process easier.
The Portal is available 24/7 making it a quick and easy way to report repairs – you don’t need to wait for our phone lines or offices to open.
As well as booking repairs you can:
- view the details of any recent repairs you've had done
- view your up-to-date rent account
- download a rent statement
- view information about your tenancy
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request permission for a range of items such as keeping a pet or making alterations to the property
Visit www.leeds.gov.uk/ssp today and get started.
Thank you to everyone who’s visited our new resident engagement website. Since we launched on 4 October, we’ve had over 300 responses!
Consultations closing soon…
You still have a few days to:
Remember to subscribe to the site for updates so we can let you know how your feedback has helped improve our services.
Ever had a missed appointment or wanted to give feedback about our repairs service?
Two new consultations are now open.
Access to your home
Contractors Code of Practice
Based on your feedback through our regular tenant satisfaction surveys, we’ve now updated the repairs pages on our website. Visit Report a repair to see the changes. We’ve also added our Fencing and Gates Policy so residents can see this to help with any fencing or gates queries.
You never expect things to go wrong at home, but it could happen, ruining or destroying the things you love and need. Contents insurance financially protects the contents in your home, garage, and shed – such as your clothes, furniture, TV, kitchen appliances, gadgets, and garden tools. If the worst happens, you could claim on your insurance, and if covered, this would pay to repair or replace your contents. That’s why we’ve given it our thumbs-up.
Visit Home contents insurance today for more information on how to get cover.
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Contacting us:
To request a repair:
- Call 0800 188 4000
- Outside of office hours we will only take calls for emergency repairs.
- Swarcliffe PFI areas please call 0345 366 4403
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Little London, Beeston Hill & Holbeck PFI areas please call 03331 210 074
To make a rent payment: go to Housing Rent Payments or call 0300 456 0484. You can also call your local housing office to make a payment.
For all general enquiries: Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm). This number is free from a mobile and a landline.
For all ongoing tenancy matters please contact your local housing office
If you’re not happy with the service you’ve received, you can make a complaint
Find your closest available customer service HUB
Leeds Directory - support to live well in Leeds
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