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We hope you’re keeping well and enjoying the warmer weather. It’s important to stay hydrated and protect yourself and children from the sun. NHS advice and guidance on staying safe in the sun.
Inside this email…
- Housing Leeds Annual Report 2023/24
- Could you be our next Leeds Housing Board tenant member?
- Where to find help with the cost-of-living
- Advice to help unblock your sink, bath, or toilet
- Your views on preventing and tackling violence in West Yorkshire
- How to contact us
Our Annual Report for 2023/24
Each year we share with you a summary of our work for the previous April to March. Have a look at our latest Annual Report. Highlights of the report include:
- Your responses to our satisfaction surveys, and what we’re doing to improve in those areas where you’ve told us we could do better
- An update on how we’ve spent over £72 million improving homes
- What we’re doing to make homes safer
- The support we’ve provided to residents to help with the cost-of-living
- How we continue to work with residents to improve services
You can view an accessible version on our website
Join the Tenant Voice Panel
We’ll shortly be starting our search for a new tenant member of the Leeds Housing Board. This is a fantastic opportunity for a tenant to influence our services and help put the customer at the heart of everything we do. To be invited to apply, and to take part in other consultations, join the Tenant Voice Panel
Cost-of-living help and support
 The holidays can be an expensive time for families with additional costs such as childcare, food, and activities. Visit the Together Leeds website, the best place to find up to date information on:
- Free, confidential, and impartial help and advice on a range of money related matters such as debt, money, energy, and utilities
- The help available at community hubs – like claiming benefits you could be eligible for and using the free computers
- Seasonal health advice
- Emergency food and paying for essentials such as gas and electric
If you have school-age children who receive free school meals, visit Healthy Holidays for more information on free activities in your area. If you are not claiming free school meals, find out if you could be eligible and apply.
We’re here to help. If you need support, or advice, contact your local Housing Office.
Unblocking your sink, bath, or toilet
Blockages in the home can often be resolved without the need for a plumber. Here is some information that will help you to attempt to remove blockages yourself.
Blocked sinks occur if food waste and cooking fats are allowed to go down the plug hole. It is your responsibility to keep sinks clear. If they do block up, or are draining away slowly, then it is easy to try and unblock them yourself. There are two ways to do this:
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If you have a plunger: remove all the water from the sink bowl first using a cup or jug. Hold a rag tightly over the overflow pipe opening and then place the plunger over the drain hole and plunge up and down quickly to clear the blockage. Once clear, it is best to pour some household blockage cleaner down the waste to help prevent reoccurring.
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If you don’t have a plunger: a simple way is to put three heaped teaspoons full of bicarbonate of soda down the plug hole and then pour 500ml of white vinegar onto this. Leave for 5 minutes, and then flush it out with boiling water from a kettle. Repeat this process if it doesn’t run completely clear the first time.
If your toilet is blocked, then you should take some easy steps to try and unblock it first before reporting it to us:
- The best way to do this is with a plunger but if you don’t have one, you can use a mop with a plastic bag placed over the head
- Always wear rubber gloves when trying to unblock a toilet. Before you try plunging it, first check for any obvious items that haven’t flushed like wipes or sanitary products. Remove any unflushed items and then try flushing the toilet to see if it is clear
- If there is still a blockage, plunge the toilet outlet several times with the plunger or mop and then try flushing the toilet.
If you can’t do this yourself and have nobody who can help you, or if you have tried and you can’t remove the blockage, please report a repair to us.
Preventing and tackling crime in West Yorkshire
As part of the Community Safety Partnership in Leeds, we want to help reduce and tackle violence in the city. You can complete this survey to share your views.
And finally...
Compassionate City Awards 2024
The Compassionate City Awards recognise the outstanding individuals and organisations who make a difference to their communities. They celebrate diversity, showcasing the best that Leeds has to offer, highlighting those who go above and beyond to help make Leeds a special place to live and work. With nine award categories, take part in something special by nominating someone now. Find out more
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 Households across Leeds are now able to recycle glass bottles and jars in their green bins for the first time. Find out more
Contacting us:
To request a repair:
- Outside of office hours we will only take calls for emergency repairs.
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Swarcliffe PFI areas please call 0345 366 4403
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Little London, Beeston Hill & Holbeck PFI areas please call 03331 210 074
To make a rent payment: go to Housing Rent Payments or call 0300 456 0484. You can also call your local housing office to make a payment.
For all general enquiries: Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm). This number is free from a mobile and a landline.
For all ongoing tenancy matters please contact your local housing office
If you’re not happy with the service you’ve received, you can make a complaint
Check your closest available customer service HUB here
Leeds Directory - support to live well in Leeds
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