Housing Leeds Update – 13 October 2023

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Dear resident

We hope you’re well and will take a few moments to read our latest update, especially the advice on how we can all help reduce condensation in our homes.     

Inside this email… 

  • Simple condensation advice 
  • Autumn tenant satisfaction surveys reminder  
  • Hate Crime Awareness Week 
  • How to contact us 

As we enter the colder months, condensation can be a common problem as moisture in the air comes into contact with cold surfaces like windows or wallsMould can then grow in areas affected by condensation To help reduce some of the problems condensation can cause, please try and follow some simple steps. 

Heating

Condensation is most likely to be a problem in homes which are under heated:

  • Try to keep temperatures between 18 - 21c as this will reduce condensation from forming on cold surfaces.
Ventilation

Condensation will be reduced if you allow air to circulate freely. Make sure vents and air bricks are not obstructed. Open windows in kitchens and bathrooms to air the house and reduce steam and use extractor fans.

Remove moisture

Condensation in the home occurs when there is too much moisture in the air. Take steps to reduce the amount of moisture in the air by:

  • Dry washing outside where possible, if you have to dry clothes indoor place in a sunny room, leave a window opened slightly and close the door
  • Close internal doors whilst cooking and open window(s)
  • Open windows whilst bathing/washing and leave them open for 20 minutes after (if safe to do so)
  • Wipe down windows, mirrors, tiles, shower doors with a squeegee, mopping up any moisture.

You can also watch our video on how to help prevent mould in your home. 
 
If you’re following this advice and damp and mould is a problem in your home you can report it to us.


Tenant satisfaction survey reminders 

Thank you to those tenants who have already taken part in our tenant satisfaction survey. A company called Acuity are conducting the survey on our behalf starting from the 30th October.  If you’re part of our randomly selected sample of tenants, watch out for an email or telephone call from 01273 093 939 to share your views on our services. 

We’ll include a summary of your satisfaction with our services and what we’re doing to improve in your November rent statement and in our next email to you.  

Tenant survey 2023

Our support for Hate Crime Awareness Week

Next week is National Hate Crime Awareness Week. We are working with our partners in West Yorkshire Police to raise awareness of how to report hate crime.

HCAW

What is hate crime?

You are a victim of a hate crime or incident if someone has targeted a crime at you or behaved badly towards you because of your:

  • race or ethnicity
  • disability
  • religion or belief
  • sexual orientation
  • transgender identity

Even if you do not have a protected characteristic, you could still be a victim of a hate crime or incident if someone targets you because they think you belong to any of these categories.

Visit our website to find out how to report hate crime


Contacting us:

To request a repair:

  • Call 0800 188 4000
  • Outside of office hours we will only take calls for emergency repairs.
  • Swarcliffe PFI areas please call 0345 366 4403
  • Little London, Beeston Hill & Holbeck PFI areas please call 03331 210 074

To make a rent payment: go to Housing Rent Payments or call 0300 456 0484. You can also call your local housing office to make a payment.

For all general enquiries:  Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm).  This number is free from a mobile and a landline. For all ongoing tenancy matters please contact your local housing office

Keep up to date with services available at the Hubs


And finally

We know that we don’t always get things right. If something goes wrong and you raise a complaint with us, we should respond to you in line with our Complaints Policy.  We welcome your complaint to help us improve the service we give.  If you don’t get a response to your complaint, or if you remain unhappy with our final response, you can contact the Housing Ombudsman for support.

Housing Ombudsman