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Tenant Voice Panel

Our Tenant Voice Panel continues to grow with almost 160 members so far.
Thank you to everyone who has signed up, attended our induction sessions, and taken part in activities. We recently asked members to let us know what they think about last year’s Annual Report. We’ve had some great feedback and will use that to help design this year’s report. If you’d like to get involved, please complete the form. You can also give us a call on 0113 378 3330 or email housinginvolvement@leeds.gov.uk for more information.

Our commitment to tackling damp and mould

Thank you to our contractor Equans who have put together this video on how to prevent mould in your home. There's some great advice on what you can do in your home to reduce the chances of damp and mould and deal with minor mould issues. If you need to speak to us about damp and mould please visit our website for guidance on reporting damp and mould issues. We're here to help.

Tenant Scrutiny Board

The Tenant Scrutiny Board (TSB) has chosen their next topic to review.  They will now spend the rest of the Spring and Summer looking into the advice and support we give to residents about damp and mould.  The TSB are a group of tenant volunteers who decide on topics to learn more about. Based on evidence, they then come up with recommendations to help us improve services for all our customers.  We look forward to sharing their work later in the year.  If you'd like to know more about the board, you can email housinginvolvement@leeds.gov.uk or call us on 0113 378 3330.

Your tenancy check-in

We aim to visit all tenants at least once every three years, although we may visit you more often. We will write to you with a suggested time, or we may also knock on your door to see if you are available when we’re doing other visits nearby. The visit will take 30 to 60 minutes and is a chance for you to ask for any advice about your tenancy or to let us know any concerns.  It’s also a chance for us to check that you and your home are ok.  If you need to rearrange your annual tenancy check-in, please contact your local housing team. 

Remember, always ask to see identification before letting anyone into your home. Our staff will always carry ID.

Could you get a better broadband or mobile phone deal?

‘Social tariffs’ are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Costs can be much lower, at £10 - £20 a month. This might be available if you or someone in your household claims a qualifying benefit. It’s free to switch to a social tariff, there are no set up costs, and there is no fee to leave.

To see if you’re eligible and find out more, visit the Ofcom website.  For more information on help with the cost of living visit Together Leeds.

Over the state pension age, or know someone who is?

Could you, or someone you know be eligible for and missing out on Pension Credit? Customers may be eligible even if they have a pension, savings or own their own home. Pension Credit tops up pension income and claiming it may mean getting more help with things like housing, council tax and heating bills, TV license and cost-of-living payments. Find out more and get support at gov.uk/pension-credit

If you have any difficulties paying your rent we're here to help. Please contact your local housing team.

Contacting us

To request a repair:

• Call 0800 188 4000
• Outside of office hours we will only take calls for emergency repairs.
• Swarcliffe PFI areas please call 0345 366 4403
• Little London, Beeston Hill & Holbeck PFI areas please call 03331 210 074

To make a rent payment: go to Housing Rent Payments or call 0300 456 0484.  You can also call your local housing office to make a payment

For all general enquiries:  Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm).  This number is free from a mobile and a landline.

For all ongoing tenancy matters please contact your local housing office

Keep up to date with services available at the Hubs

Register with Your Voice Leeds to become part of a growing online engagement community.

We welcome your feedback to help us improve the services that we give. 

Leeds Directory - support to live well in Leeds.

And finally….

Mears’ electrician sparks award Neil Webster, working for Mears in the west of the city, went above and beyond to support an elderly customer to get their heating back on, taking time to talk, listen and provide some extra support.  Neil's winning nomination included... "Thank you, Neil, for being a kind and caring member of the team, one who will do anything within his power to help and support the community we work within" Lucas Critchley, Chief Operating Officer, and Olympic Gold Medallist, Rebecca Adlington OBE presenting Neil Webster (centre) with the Mears Colleague Choice Award