Dear tenant
To help keep you and your family safe over the Bonfire Night weekend, West Yorkshire Fire and Rescue Service have launched their #BanginBonfire campaign. Making sure everyone has the information they need to enjoy Bonfire Night safely. If you are planning on using fireworks this weekend, please read the RSPCA’s advice about how to keep pets safe . Please note, you or any member of your household or visitors must not light bonfires in your garden or in any communal area.
Inside this email…
- Feedback from the tenant satisfaction survey
- Cost of living support – we’re here to help if you need us
- Find your nearest ‘warm space’
- A survey for all high rise residents about building safety
- Your opportunity to take part in exciting research on energy use and it’s links to health and wellbeing
- Help with getting online
Our continued thanks to everyone who has completed one of our regular tenant satisfaction surveys. These are sent out four times a year to a random sample of tenants. We have completed two rounds of surveys to date with over 1,500 responses. Our latest survey went live last week so you might have already received a survey by post or email. We’re also doing some phone surveys. A company called The Leadership Factor (or TLF for short) are doing this on our behalf. We’d appreciate if you can spare the time to chat to them if they call you.
Completing regular tenant satisfaction surveys helps us to:
- get up to date feedback
- review and monitor the services we give
- see if the changes we make because of your feedback, are working
Some tenants have told us that “repairs get done quickly” and “Housing Leeds do what they say they are going to do with regards to repairs” but other tenants report that they are “waiting for repairs to be done several months after raising issues”
To improve the repairs service, we have:
- Put plans in place with our repair providers to speed up the time it takes to complete repairs
- Reviewed the stock in our vans so we can complete more repairs on our first visit
- Given our ‘out of hours’ staff mobile devices to update our repairs system more quickly. This allows our day-time staff to see exactly what work is outstanding and information isn’t lost
- Created a ‘minor works’ team within Leeds Building Services, so if a property needs repairs from different trades, or larger, more complex repairs then these can be managed by the one team
- Changed the way that we collect customer satisfaction with completed repairs. This will allow more tenants the opportunity to provide us feedback and enable us to deal with any issues in a timely manner
- Increased the number of staff supporting/managing the day-to-day repairs service
We’ll share the results from our surveys with you early next year after this Autumn’s responses have been received and our data is more accurate.
 Many tenants and their families may be struggling financially but help and support is available. Please don’t be afraid to contact us, we’re here to help.
Considering the cost-of-living crisis our commitments are:
- Keeping our tenants secure at home
No one in Leeds will lose their council home because of financial hardship where they are positively engaging with us to get their payments back on track, and making payments in line with a planned arrangement
- Helping our tenants get the support they need
We’re here to help our tenants access benefits and other support to ease financial hardship. We will work with any tenant who is struggling to pay their rent to make arrangements that are manageable for them. Legal action will only be taken in serious circumstances, for example as a last resort where a tenant will not agree or keep to a plan to pay their rent.
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The Together Leeds website is the best place to find up to date information about: |
- Financial support
- Help at community hubs
- Heating
- Warm Spaces
- Water bills
- Employment
- Housing
- Health
- Emergency Food
The Green Doctor have created a pdf with ten quick and easy ways to help residents take control of their energy bills.
 Warm spaces are places where people can gather for free in a warm, safe, welcoming place and maybe enjoy a hot drink and some company. Find your nearest warm space
Do you live in a high rise home?
If so, we’d love you to take part in a short survey to help us understand how safe you feel and if there is anything you would like to know more about. We’ll use the information to help us keep you informed about the work we do to keep you and your building safe.
Energy use and your health and wellbeing
Thank you to the 40 tenants who have so far volunteered to be part of a study with Leeds University about energy use and its links to health and wellbeing. If you’d like to be involved, there’s still time to volunteer and take part in this important research. Follow the link for more information and to sign up to the study https://tinyurl.com/wellbased
Getting online
There are still some First Steps with Digital courses taking place in community libraries across the city until December. For those who want to learn and explore more, there are also Next Step Digital courses covering email, social media, online public services, managing money and other online tasks.
Worried about gambling?
The Leeds Community Gambling Service offers a range of face-to-face, online or over the phone support. They can help gamblers as well as those who are affected by the gambling behaviour of a family member or friend.
Contacting us:
To request a repair:
- Call 0800 188 4000
- Outside of office hours we will only take calls for emergency repairs.
- Swarcliffe PFI areas please call 0345 366 4403
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Little London, Beeston Hill & Holbeck PFI areas please call 03331 210 074
To make a rent payment: go to Housing Rent Payments or call 0300 456 0484. You can also call your local housing office to make a payment
For all general enquiries: Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm). This number is free from a mobile and a landline.
For all ongoing tenancy matters please contact your local housing office
Keep up to date with services available at the Hubs
Register with Your Voice Leeds to become part of a growing online engagement community.
We welcome your feedback to help us improve the services that we give.
Leeds Directory - support to live well in Leeds
And finally
 Ready to unleash your creativity?
LEEDS 2023 is just around the corner. And everyone’s invited to the opening event, The Awakening at Headingley Stadium on 7 January 2023. It’s going to be one unmissable show, with only one way to get a ticket.
For your chance to win two free tickets all you need to do is create a piece of art. It could be anything! A doodle, painting, dance, sculpture, rap, whatever you like.
Visit Leeds 23 to find out more and enter
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