Dear tenant
We hope you’re keeping safe and well and enjoying the summer so far.
Inside this email…
- Tenant satisfaction survey out now
- AdviceAid – a new online tool to help you explore your housing options
- The importance of microchipping and neutering your pet
- Would you like to work for Housing Leeds?
- Reminders on how to contact us
 Tenant survey – tell us what we’re doing well and how we can improve
Thank you everyone who completed our last survey. We’re looking at your feedback and we’ll share updates with you over the coming months. We’ll be carrying this out four times a year, so we can track your satisfaction with our services.
Some tenants will shortly receive our next survey. This may be online, by post, or you may be contacted by an outside organisation called The Leadership Factor to complete the survey by telephone. If you don’t receive the survey this time, you may receive it in the future.
If you do receive the survey, please complete it. Your feedback is important to us so we can learn from it and improve our service.
Leeds Housing Options launches Advice Aid – an online self-service tool for customers
Advice Aid is our new online tool allowing customers to access advice tailored to their individual housing needs and circumstances. The advice is clear, easy-to-read, and understandable to help customers resolve their own housing situation.
With over 200 pieces of information covering homelessness, tenants’ rights, harassment, eviction notices, rent / mortgage arrears, housing disrepair and so much more, this tool is a fantastic resource for customers to access any time. They can then print, email or save their results.
The tool is easy to access from:
Neutering and microchipping pets
Microchipping your pet should always be a priority. This helps to identify your pet and return them to you if they get lost or stolen. Microchips are safe and easy to implant under your pet’s skin. It matches to the owner’s contact details on the national database. You need to update your contact details if you change phone numbers or move house.
Microchips don’t fall off like collars and ID tags, and they don’t put your pet at risk of injury. Microchipping requirements will depend on the species, size, and conditions of your pet. You should speak to your vet for advice.
Neutering your pet has many health benefits. It prevents pregnancies in females pets and reduces the spread of diseases, cancers, or infections. Neutering can also prevent unwanted behaviours in certain breeds. Neutering your pets keeps the number of animals in each household to a reasonable number. Neutering requirements will vary depending on your pet. You should speak to your vet before going ahead with the procedure.
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Would you like to work for Housing Leeds?
 To apply for this, or other council jobs visit www.jobs.leeds.gov.uk
Contacting us:
To request a repair:
- Call 0800 188 4000
- Outside of office hours we will only take calls for emergency repairs.
- Swarcliffe PFI areas please call Yorkshire Housing on 0345 366 4403
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Little London, Beeston Hill & Holbeck PFI areas please call Engie on 03331 210 074
To make a rent payment: go to Housing Rent Payments or call 0300 456 0484. You can also call your local housing office to make a payment
For all general enquiries: Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm). This number is free from a mobile and a landline. For all ongoing tenancy matters please contact your local housing office
Keep up to date with services available at the Hubs Register with Your Voice Leeds to become part of a growing online engagement community.
We welcome your feedback to help us improve the services that we give.
Leeds Directory - support to live well in Leeds
And finally
Cervical cancer screening can save lives - please book your screening today if invited
Are you aged between 25 and 64 and received an invite for cervical screening? Don’t avoid booking your appointment. Attending screening can help prevent cancer.
Don’t delay, book your appointment today.
If you have any questions, speak to your local GP practice. For more information about cervical screening, see: Cervical screening - NHS (www.nhs.uk)
Join BBC Radio 2 at Temple Newsam on 17 & 18 September for an exciting line up of over 20 artists and DJ’s spread over two stages.
This year’s event features incredible acts including Simple Minds, Tears for Fears, George Ezra and Nile Rogers & Chic amongst many others.
Tickets are on sale now at www.bbc.co.uk/radio2live
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