Housing Leeds update - 6 May 2022

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Housing Leeds update - 6 May 2022

Dear tenant 

We hope you’re keeping safe and well and to those who celebrated Eid this week, we hope you enjoyed your celebrations.  The Queens Platinum Jubilee is just around the corner.  Find out what’s happening in Leeds and how to get involved.    

Inside this email… 

  • Tenant satisfaction survey out now 

  • Update on tenancy check ins 

  • The Northern Housing Awards 2022 

  • Housing Advisory Panel funding and how you can get involved 

  • Help and support with the cost of living 

  • Reminders on how to contact us 

Tenant survey – tell us what we’re doing well and how we can improve 

Some tenants will shortly receive a survey either online or by post.  This is a general satisfaction survey that we’ll be carrying out four times a year, so we can track your satisfaction with our services.  If you don’t receive the survey this time, you may receive it in the future. The survey asks questions about key services including: 

  • what you think about our overall service 
  • how well we carry out repairs 
  • how well we handle your enquiries 
  • how well we look after your neighbourhood 
  • how well we keep you informed about the things that matter to you 

If you receive the survey, please complete it. Your feedback is important to us so we can learn from it and improve our service.   

Tenancy Check-Ins 2022/23

The weblink we shared in our update on tenancy check-in visits last month has changed.

Please visit www.leeds.gov.uk/tenancycheckin for more information about what to expect from your tenancy check-in and what to do if you haven’t had one.


Northern Housing Awards nominations 

We’re delighted to share that we’ve been shortlisted in two categories for the Northern Housing Awards 2022  


Best Approach to Sustainability (covering a range of projects) and Best Retrofit Initiative for our project at Roxby Close in Lincoln Green 

Many thanks to Roxby Close residents who worked with us during the improvements. The full shortlist for each category is available here. The winners will be announced on Tuesday 17 May. We’ll keep you updated! 


Across the city, Housing Leeds fund 11 Housing Advisory Panel’s or ‘HAPs’

Each HAP has a budget to consider applications for small environmental or community projects.    

If you’ve an idea for a project, get in touch with the Tenant Engagement Team on 0113 378 3330 or email housingadvisorypanel@leeds.gov.uk   
It’s often the small things that can make a big difference…


Some new planters and plants for Denbigh Heights, to brighten up the entrance.  Thanks to Jane and Lynne for making this happen.  


hap 2

A new seating area for Brecon Court and Rise, so residents can enjoy the outside space and meet each other.  

Get Involved in Your Community to find out more about HAPs and other funding opportunities and support for local tenants, residents and community groups.

Help with the cost of living

Over 800,000 qualify for state pension top-up - Pension credit is a tax-free, means-tested benefit aimed at retired people on low incomes – and it can be worth £1,000s a year. Plus, it's a gateway benefit that may make you eligible for council tax discounts, free TV licences for over-75s and more. Check pension credit eligibility. 

16 million people are out of contract on their broadband and mobile – and could halve bills at speed - Many are on older contracts still paying the bog-standard full price. Yet two minutes on the money saving expert broadband comparisonand cheap sim comparisoncan often find deals saving over £200 a year – offsetting some of the impact of energy hikes. 

If you are worried about paying your rent please speak to your local housing team or for more general debt and money advice visit www.leedsmic.org.uk  

Contacting us

To request a repair: 

  • Call 0800 188 4000  
  • Outside of office hours we will only take calls for emergency repairs. 
  • Swarcliffe PFI areas please call Yorkshire Housing on 0345 366 4403 
  • Little London, Beeston Hill & Holbeck PFI please call Engie 03331 210 074  

To make a rent payment: go to Housing Rent Payments or call 0300 456 0484You can also call your local housing office to make a payment 

For all general enquiries:  Call 0800 188 4000 (Monday, Tuesday, Thursday, and Friday, 9am to 5pm; Wednesday 10am to 5pm).  This number is free from a mobile and a landline. For all ongoing tenancy matters please contact your local housing office 

Keep up to date with services available at the Hubs

To take part in a growing number of consultations, and have your say, register with Your Voice Leeds 

We welcome your feedback to help us improve the services that we give.