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You can now report emergency and essential repairs through webchat. Our new repairs webchat is quick and convenient, saving you time when booking a repair.
You'll be connected to someone in the repairs team and you'll be able to share photos of your repair and get instant responses.
 How to report your repair
Try our new online webchat to report your emergency or essential repair.
From 9am to 5pm, Monday to Friday, visit camden.gov.uk/housing-repairs and click on the blue box to start your webchat report.
You can also call us on 020 7974 444 option 3 then 1 to report a repair 8am to 6pm, Monday to Friday. Please only call us outside these hours or at the weekend if your repair is an emergency.
You can also report a repair by completing our online form at camden.gov.uk/housing-repairs
Please only report emergency and essential repairs
We are still only carrying out emergency and essential repairs inside tenants’ homes, and repairs to communal areas. Please continue to help our repairs team by only reporting your repair if it’s an emergency or essential.
Emergency repairs include suspected gas or carbon monoxide leaks, loss of hot water or any other works needed to keep homes safe.
Essential repairs include restoring partial loss of power, such as to sockets, serious leaks or other problems that are likely to lead to further damage if they aren’t fixed.
We aren’t booking non-essential repairs right now so please don’t report them. If you’re unsure if your repair is essential, visit camden.gov.uk/housing-repairs to find out.
Thank you for bearing with us
We’re working really hard to complete repairs, but it is taking us longer than normal. We will still respond to all emergency repairs in six to 24 hours, but tenants will now need to wait up to 20 working days (previously 10 working days) for essential repairs.
Your safety is our priority. Please bear with us as we may take longer to get to your job, as staff make sure that they wash their hands and tools and change PPE between jobs. This is to keep you and them safe and to prevent the spread of COVID-19.
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