Dear resident,

As part of our continuous effort to provide you with the best possible service, we are pleased to pilot an additional feature – Communal repairs online!  

We are looking to simplify and improve how you receive services and information. Following the introduction of Myhousing last year, more than 3000 homeowners registered and are using the service. The addition of the communal online repairs service is one of many improvements as part of our digital investment in housing.  

We are inviting you to be one of the first homeowners to try this new feature. While you’re having a look around the site, please try all of the features and let us know what you think: what works and what doesn’t work.

What you are able to do with communal repairs online

You can access the new feature by logging into your account and clicking on ‘My Repairs’. When logged in, you will be able to:

Report a repair to your block for repairs related to the following works

• drainage
• gutters
• external doors
• floors and stair cases
• lighting and electrical supplies
• waste chutes.

Select a repair appointment

You can select the day and time slot you would like the contractor to come to your property.

Update your repair appointment

You will be able to update your repair appointment if you need to re-schedule the repair or change the order.

How to order for a communal repair

If you need to order a communal repair these are the steps you need to take:

1. Log in to your account.
2. Click on 'My repairs'.
3. Click on 'Report a repair for this property or block'.
4. Read the instructions and then click on 'Report a repair'.
5. Select the structure you want to raise a repair for.
6. Use the tool to identify exactly what needs repairing.
7. Add any information that will help the contractor to better understand your problem.
8. Select the day and slot for your appointment.

More features will be added to the accounts over the coming months and we will be coming to you again for your thoughts and suggestions.

Please start to use the communal repairs online tool and tell us what you think by completing the online form on our website at www.lambeth.gov.uk.

Your feedback

If you find the new communal online repairs service isn’t working as you would expect, we will use your feedback to make changes and fix issues.

We look forward to hearing from you and thank you for your help.

Lambeth Housing and Customer Experience & Digital