We want to hear when we haven’t got things right, it helps us improve. You can complain via phone, our website, in person or by post. Visit compliments and complaints on kirklees.gov.uk to see your options.
You don’t need to use the word ‘complaint’, just tell us if you’re unhappy with a service and we’ll listen.
Every three months, we publish a report showing how we’re handling complaints and what we’re learning. Last quarter, we received 30 compliments, and our stage 1 complaint rate remained below the national benchmark.
Our caretaking team and local partners run days of action across Kirklees neighbourhoods every fortnight. These are part of our Estate Action Plans, a rolling programme of visible improvements tailored to each area.
What is an Estate Action Plan? It’s our commitment to you about what we’ll do in your neighbourhood, shaped by what you tell us at forums, in letters, or through your Housing Management Officer.
We'd love to know what's going well or how we can improve on our estates. Fill in our survey to tell us.
 We love hearing when we have got things right. Here is a recent thank-you from Alison in Liversedge after a job in her home.
Tenant Forums are your chance to meet directly with housing services and the engagement team, hear updates about what’s happening in your area, and raise issues or concerns that matter to you.
The forums are also an opportunity to share ideas, ask questions, and help shape the services we provide. Whether it’s your home, your estate, or wider neighbourhood issues, we want to hear your views.
New Tenant Led Panel inbox
We’ve introduced a new dedicated inbox to make it easier for tenants to contact the Tenant Led Panel directly.
The panel works alongside housing services to help improve services, represent tenant views, and raise awareness of issues affecting tenants and communities.
You can use the inbox to:
- Raise concerns or issues affecting your neighbourhood or community
- Suggest ideas to help improve housing services
- Share feedback or experiences the panel should be aware of
- Highlight wider issues that matter to tenants
The inbox is not for individual service requests such as repairs, missed appointments, or tenancy enquiries. These should continue to be reported through the usual housing contact channels.
Contact the Tenant Led Panel:
TLP@kirklees.gov.uk
We're looking to find more members of our panels. If you're interested, please check our website for the latest opportunities.
Next forum dates
- Monday 20 July 2026 10am - 12pm, Dewsbury Town Hall
- Tuesday 21 July 2026: 10am - 12pm, Hudds Civic Centre 1
We're also hosting an online neighbourhood forum on Wednesday 22 July. Sign up to receive your invitation.
The annual rent increase took effect on Monday 6 April 2026. You will have received a rent increase letter telling you how this affects you and the amount of rent and service charges you will need to pay each week.
What happens if I have rent arrears?
The 4.8% increase is applied to your new rent and service charges only. We will not increase any arrangements you have in place to reduce your arrears. Please consider increasing these payments to clear your arrears faster.
If you are struggling to repay arrears, or if you are worried about paying the new rent, call 01484 414 886 and press 0 to speak to our Income Management team.
Do I need to change my Direct Debit?
No. Your rent charge changed from Monday 6 April 2026. We have already updated your Direct Debit payment to your new rent amount. You do not need to contact us or your bank.
The easiest way to pay your rent is by Direct Debit. To set one up, call us on 01484 414 886.
I claim Universal Credit – what do I need to do?
Update your housing costs on or after 6 April 2026 by completing the ‘Confirm your housing costs’ to-do action on your UC portal. Do not use the ‘Change of circumstances’ action.
If you don’t manage your account online, call the UC helpline on 0800 328 5644 (textphone 0800 328 1344) on or after 6 April 2026.
If you claim UC, you are responsible for paying your rent from your benefit payment. If you don’t pay your rent, you could lose your home.
I receive Housing Benefit – what do I need to do?
Nothing. We’ll notify the Housing Benefit team of your new rent charge and they will automatically recalculate your entitlement. You’ll receive a letter to confirm your new entitlement.
More information on Housing Benefit: kirklees.gov.uk/benefits.
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If you have a health condition, mobility issue, or any other concern, we can complete a Person Centred Fire Risk Assessment (PCFRA) or a Residential Personal Emergency Evacuation Plan (RPEEP) and put the right support in place.
To request one:
 Cheaper broadband and mobile through social tariffs
If you receive Universal Credit, Pension Credit, or certain other benefits, you may be able to switch to a "social tariff" with your broadband or mobile provider. These are lower-priced packages, often around £15 to £20 a month.
Most major providers, including BT, Sky, Virgin Media, Vodafone and EE, take part. You have to ask for one, as you won't be switched automatically.
It's worth checking what you currently pay and calling your provider to see what they offer.
Free, confidential money advice
If you're struggling with rent, bills, benefits or debt, our Money Advice Team can help. It's free, confidential, and there's no judgement.
Call 01484 414 886 and press 0 to talk to someone.
 From hidden gems on your doorstep to routes further afield, there are thousands of walking routes to discover across Kirklees. You can search by area, difficulty and distance on our website, and there are also local walking groups and activities to get involved in. The photo above was taken on a walk around Thornhill, Dewsbury.
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