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"Hello, from your Tenant-Led Panel

We’re a group of Kirklees Council tenants who work directly with the Homes & Neighbourhoods service. Our job is simple: we make sure that tenants voices are front and central to all decisions, improvements and the way services are delivered.

This Christmas, we wanted to share what we’ve been working on with you, and how your feedback has helped influence real change during 2025."

Highlights from 2025

Your voice in action

This year, Panel members took part in a number of important reviews, including:

• Helping shape the new Tenant Voice Strategy, which has led to a new style of tenant forums and more community-based engagement across Kirklees.

• Supporting improvements to the repairs redesign, making sure tenant concerns were raised before wider consultation.

• Reviewing updates on damp & mould, fire safety, complaints handling and service performance — giving feedback to make information clearer and more helpful for tenants.

Better information for tenants

Panel members worked with the service to improve:

• Complaints guidance, making it easier to understand and more user-friendly.

• Annual rent letters, ensuring important information (such as pension credit reminders) is included.

• Guidance for domestic recording systems (e.g. Ring doorbells) so tenants feel confident using them safely.

Keeping tenants updated

Throughout the year, we received regular updates on:

• Fire safety works

• Changes to the Tenancy Agreement

• New housing systems, including CX and improvements to the Choose ’n’ Move website

• The Regulatory Notice and Ombudsman findings

We provided feedback on each area to help shape clearer communications and stronger support for tenants.

Changes influenced by the Panel

New ‘Get Involved’ Handbook

We helped develop this new guide for Tenants & Residents Associations, ready to be shared in early 2026.

Your first Tenant Newsletter

We supported the launch of the Tenant newsletter, with the first edition sent in October, which reached over 5,000 tenants. If you know someone who’d like to receive the next one, please encourage them to sign up at: www.kirklees.gov.uk/tenant 

Shaping the Tenant Voice Strategy

Panel members played a key role in developing the new action plan, which aims to make tenant involvement more accessible and improve how the council listens and responds.

Looking ahead to 2026

Next year we’ll be focusing on:

• More community-based Your Voice Matters events

• Engagement sessions on repairs-related policies

• A new webpage listing all tenant engagement opportunities

• Ongoing work to challenge and support the Homes & Neighbourhoods service on behalf of tenants

If you’d like to be part of this or hear more…

-> Get involved in 2026

Whether you want to join the Panel or simply be invited to engagement events, we’d love to hear from you.

Your voice really does make a difference.

A final message from the Panel

Thank you to everyone who has taken part in events, shared feedback, or simply read our updates this year.

Your insight helps shape the services we all rely on.

Merry Christmas and a Happy New Year from all of us on the Tenant-Led Panel.

> Get involved

> Report a repair

> Get help managing money

> Pay your rent