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Dear Insolvency Practitioner.
Here is a brief update on INSSight, following our previous communication to you on 6 February.
Fees and Complex interest calculations
Work is still underway to fully resolve the outstanding fee and historical interest issues. As mentioned previously, ‘Simple’ interest cases continue to be processed and closed (including the removal of interest where only simple accrual calculations are required). We appreciate your continued patience while we continue resolving final issues with cases requiring recalculation of ‘Complex’ historical interest.
Case closures
Cases with straightforward nil, credit, or debit balances are still being closed, but some may take slightly longer while the remaining interest-related work (mentioned above) is completed.
Transfers of monies
We’ve identified the root cause of the issue affecting the movement of receipts between and within cases. A fix has been developed that will be deployed once various fee and interest issues have been resolved.
Find an IP
The Find an IP (‘FIP’) service remains linked to INSSight. The following issues are still being addressed:
- IP address first and second lines not displayed
- Recognised Professional Body website links and telephone numbers not displayed
Work to resolve these issues is ongoing, and we’ll provide a further update in due course.
Banking fee
The quarterly banking fee was applied on 1st April 2026.
Bi- Annual Interest
Please note that the bi‑annual interest due in April has been delayed for a short period and will be applied as soon as possible.
What you need to do
Please continue to request removal of interest ahead of final payments and closure. This can be done by emailing EAS Customer Services (see below) or by ticking the ‘case closure’ box on CAU payment forms.
Next steps
We will provide a further update as soon as we have confirmed timelines for completing the Complex interest recalculations and associated fee resolutions.
Thank you very much for your continued cooperation.
Support Contact Details
If you require support, please contact:
Estate Accounts and Scanning (EAS) Customer Services
Senior Official Receiver Team
General queries
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