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You recently applied for redundancy related payments from the Insolvency Service.
This update provides information about how we process your claim and where you can find further guidance online.
Processing applications and payments
Some payments are quicker to process than others. To make sure we get money to you as quickly as possible we will pay each element you applied for (such as redundancy pay, holiday pay, arrears of pay) as soon as we can.
This means you will likely receive multiple payments from us. We’ll send you a letter each time explaining what we have paid you.
We expect to make all payments (redundancy pay, holiday pay and arrears of pay) within 6 weeks of receiving your completed claim and information from the insolvency practitioner.
We will contact you if we need any further information from you to pay your claim.
Claim for loss of notice
If you have ticked yes to claim for loss of notice we will send you an email asking you to complete a second online application.
The first day you can apply for your loss of notice pay is the day after your notice period ends.
We'll send you the information you need to apply on the day you can claim. You will not be able to complete the second application until we contact you.
If you have questions about the redundancy payments process
We have a range of guidance online to help you understand how we calculate payments. If the guidance does not answer your question you can email us.
To allow us to deal with everyone’s claim as quickly as possible, please do not email or telephone us to check the status of your claim until after the 6 weeks have passed.
Amending your claim
We use the information in your online claim to make sure we pay you the correct amount. It’s very important that the information you provide is accurate.
Use our amendment forms if you think you made a mistake or want to add information to your claim about:
- unpaid wages
- holiday pay
- holiday that you've taken but not been paid for
- employment details
- personal details
- bank details
For security purposes, complete the form using the same email address that you used to submit your online claim.
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