Dear IP - Improvements to the way we send RP14a reminders

In response to feedback from stakeholders, we are changing the way the Redundancy Payments Service sends updates in cases where we have received an RP1 claim form, but no associated RP14a.

The key changes are:

  • we are introducing a targeted weekly update email
  • the email will show the number of claims received for each redundancy case where we have not yet received an associated RP14a
  • the email will show how many of these claims we received over 14 days ago
  • the update email will be sent to the named payroll contact for each case where the RP14a is outstanding
  • we will make a courtesy call to the payroll contact in cases where we have received an RP1 but no RP14a, and more than 18 days have passed.

We will continue to reject claims if we have not received an RP14a form within 28 days of receipt of the claim.

We have introduced these changes so we can share information about the number of claims we have received on cases more efficiently. To help you to identify cases where we will be shortly rejecting claims because we’ve not received an associated RP14a.

This is an automated service - it is not possible to opt out of receiving these emails.

We anticipate starting to issue these emails from mid-June 2023. You'll receive an update shortly, confirming the start date.

There’s further information for Insolvency Practitioners on our website.

If you have questions about the new reminder process, email