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You recently applied for redundancy related payments from the Insolvency Service.
This update provides information about how we process your claim and where you can find further guidance online.
Processing applications and payments
Some payments are quicker to process than others. To ensure we get money to you as quickly as possible we will pay each element you applied for (such as redundancy pay, holiday pay, arrears of pay) as soon as we can.
This means you will likely receive multiple payments from us. We’ll send you a letter each time explaining what we have paid you.
We expect to make all payments (redundancy pay, holiday pay and arrears of pay) within 6 weeks of receiving your completed claim and information from the insolvency practitioner. We will contact you if we need any further information from you to pay your claim.
If you have questions about the redundancy payments process
We have a range of guidance online to help you understand how we calculate payments. If the guidance does not answer your question you can email us.
To allow us to deal with everyone’s claim as quickly as possible, please do not email us to check the status of your claim until after the 6 weeks have passed.
Amending your claim
We use the information in your online claim to make sure we pay you the correct amount. It’s very important that the information you provide is accurate.
If you think you made a mistake or want to add information about unpaid wages or holiday pay to your claim please use our amendment forms.
If you need to change any other personal or employment details, please email us. Please use the subject line ‘amend my claim - claim reference number’ and include your claim reference number in the email. Your claim reference number (starts with LN) is at the top of this letter.
For security purposes, you must email us from the same email address that you used when you completed your online claim.
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