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With the ongoing COVID-19 pandemic, our focus is on you our customers, the wellbeing of our employees, and supporting the country at this difficult time.
Part of this is ensuring that you receive the money that you are owed.
Processing applications and payments
We are still processing applications and payments as normal.
We process 95% of applications within 6 weeks.
We sometimes process applications in parts, so you may receive more than one payment from us. We will email you a payment explanation letter each time we make you a payment.
If you have questions about the redundancy payments process
In order to help keep our staff safe, we have closed our offices and our Redundancy Payments helpline.
We have launched new guidance on GOV.UK to help you find information about:
- the application process
- what money you may be entitled to
- how we calculate payments
If the guidance does not answer your questions, you can email us at redundancypaymentsonline@insolvency.gov.uk.
Over the coming weeks we are likely to have fewer advisors available to answer emails. So, we ask that you please only email us if absolutely necessary. Thank you for your co-operation.
Issuing payments via cheque
While our offices are closed, we are unable to issue cheques. If you requested your payment by cheque, please provide us bank details by email so that your payment is not delayed.
Use the subject line: Bank details required to process your redundancy payment.
So that we can make this payment to you, we need to know:
- LN number
- full name
- bank name
- sort code
- account number/roll number
- account holder name
Please make sure you email us from the address you provided when submitting your claim.
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