Hull City Council Jobs Update

6 MONTH CONTRACT

Posts are available as a secondment opportunity, as per Council policy on the intranet.

The Customer Programme is an exciting new development designed to significantly modernise the Council’s online services.  The Programme Team will be the driving force for enhancing the online customer experience and enabling significant efficiencies.   This is major investment in a comprehensive technology refresh that will form the basis of further improvements across the Authority and with partners for years to come. This is an opportunity to play a key role in the delivery of this important change agenda.

We are looking for two Customer Services Improvement Officers to work in collaboration with Service Areas, the Customer Experience Team, external suppliers and ICT colleagues on the Customer Programme, primarily on the implementation of its Digital Enablement Suite. Your main focus will be to re-engineer processes, and then to configure technical systems accordingly, as well as to conduct tests for new digital services that support the Customer Programme vision.  You will also review changes implemented to identify impact and lessons learned with a view to identify any further improvements.

You will have experience of working in an environment which has supported or involved front line service delivery, and ideally of providing advice regarding digital communications.  You will have highly developed customer care skills, strong customer focus and sound knowledge of I.T. systems used in the administration of front line service delivery, as well as the aptitude for picking up new technologies.  You will have an understanding of the internet, web technologies and social media.  You will be aware of personal responsibilities in dealing with sensitive and confidential issues, with the ability to demonstrate neutrality and remain professional at all times.