Coronavirus update: 3 April 2020

Having trouble viewing this email? View it as a Web page.


3 April 2020   

Message from Steve Curran, Leader of Hounslow Council  

Cllr Curran

I’ll keep my message brief this week, as this is a bit of a bumper edition e-newsletter! 

I hope you and your families are well, and I just wanted to thank all of you who have been following the Government’s direction to stay home, protect the NHS and save lives.  

It’s so important that we all take seriously our responsibility to look out for ourselves and each other and protect our most vulnerable by not spreading the disease. Public Health England’s latest phrase – Act like you’ve got it, anyone can spread it - is an excellent way of looking at it. 

I’m also extremely grateful to the hundreds of Council staff who really are going above and beyond to keep delivering services and protect our most vulnerable and isolated residents. I know many of you are too, and it’s heart-warming to hear about the nice messages, and even rounds of applause, our frontline staff have been receiving. They really appreciate it, and there are some nice examples of that below. 

Finally, with the weekend bringing some warmer weather, I know many of you will want to enjoy our parks. That is understandable, and that’s why we’ve kept them open, but please be responsible and follow the social distancing guidelines, detailed below. If some irresponsible people ignore this, we may have to close them, which would be a real shame for everybody. 

Stay safe and have a good weekend. 

Cllr Curran signoff

Hounslow’s Community Support Hub update 

Hub collage

Last week we launched the Hounslow Community Support Hub to ensure our most vulnerable and isolated residents – those identified by the NHS as needing ‘shielding’ and others who need urgent help – get the vital support they need. Since then it’s been a hive of activity, taking calls, distributing food and providing other essential support, which may range from befriending to more complex care.  

The Hub comprises teams from across the Council and networks to local community groups, businesses and volunteers. There’s a webpage with directions on how to get help and support, a call centre which has handled over 1,000 phone calls and phoned hundreds of people identified as needing shielding, and a distribution centre to receive food and supplies, get them packed and delivered to the homes of the vulnerable.  

The call centre staff, who are working from home, speak to each caller to see how they’re coping, enquire about their needs and understand how our Hub can help. If they need help from the Hub with food, the team shares the request with the distribution centre who  deliver packages to the resident’s front door. Working with local groups and businesses, every day we’re sourcing more items to increase the variety of food.  

The Hub operates seven days a week and we’ve made almost 250 deliveries so far. The Hub also directs residents and businesses to other online information and support.    

This has all been made possible by Council staff volunteering to be redeployed from different teams to help. And our staff aren't the only ones offering to help - over 350 residents have registered to volunteer as we look to expand what the Hub can offer. You can find out how to volunteer here. 

Appreciation for Hounslow's waste and recycling collection crews

With most of us spending a lot more time at home at present, the volume of waste produced and the demand on services is similar to Christmas level volumes every dayLampton360’s waste teams, which manage waste and recycling collection on behalf of Hounslow Council, are working harder than ever to keep collecting your rubbish and make sure your recycling bins continue to be emptied as often as possible, while protecting the health of all their workers – designated as essential frontline workers during the crisis – as well as the general public. 

The crews have begun to notice that many of you have been leaving notes with your waste and recycling, to let them know how much you appreciate their hard work, during this crisis. It is very gratifying for the frontline crews to be met with a wave of appreciation on practically every street in the borough and has given the collection crews a great boost. Below are just a few pictures of these wonderful tributes. 

Collage of thanks

We continue to run all of our refuse and recycling collections, but we have closed SpaceWaye, our civic amenity site, to the public. Our bulky waste service will remain in place.  If we experience high levels of staff shortages due to sickness, we will need to change our approach, but we will inform you if and when this happens. 

Following Government advice this weekend

As the weather is set to get warmer this weekend, we remind residents that the single most important action we can all take is to stay at home in order to protect the NHS and save lives. 

You should only leave the house for very limited purposes: 

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible. 
  • one form of exercise a day, for example a run, walk, or cycle - alone or with members of your household. 
  • any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person. 
  • travelling for work purposes, but only where you cannot work from home. 

These reasons are exceptions - even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household. 

Keep yourself and others safe

Attention all dog owners

dog on a lead

You are urged to keep your dog on a lead at all times when out in public. We want to be able to keep our parks and green spaces open, but this can only continue if everyone observes the restrictions currently in place and practice social distancing to help stop the spread of the coronavirus. 


Report contraventions of coronavirus restrictions  

Most businesses, other than those selling food and providing necessities, should not be open. If you are concerned about a business continuing to operate despite the current restrictions, please report it here. Please also tell us of any gatherings you are aware of in public places or anyone you consider to be behaving irresponsibly.  

The general list of premises / services which are permitted to be open are listed below, though these are updated on the Government’s website:  

Food retailers, pharmacies, medical services, hardware, health, car rental, bikes, newsagents, off-licences, petrol stations, post offices, banks, laundrettes, dry cleaners, pets. 

EU Settlement Scheme – Service Update

EU settlement scheme

We are pleased to confirm that the Ealing and Hounslow EU Settlement Service has been extended by the Home Office until the end of June 2020. Due to the current COVID-19 situation in-person access to the service has been suspended until further notice. We remain available Monday to Friday via Freephone, Video call, Skype, WhatsApp and will continue to provide telephone advice and support in the current shutdown until normal service can be resumed.  

To alleviate the anxiety many EU citizens will have as a result of not being able to access support we are booking appointments three months in advance to ensure anyone who needs to apply, gets the support they need to do so. Please call 0800 0564745 for further information. 

Covid-19 Business support package

Now that the government's Covid-19 business support packages are live, we are gathering feedback on how they are being utilised and how best to help businesses to access the support. 

As such, HMRC are delivering a programme of webinars to support employers, employees and the self-employed through this period of disruption. You can watch the first recorded webinar and register for future webinars using this link: 

Free school meals over the Easter holidays


The Department for Education (DfE) has agreed to fund the national voucher scheme for children who are eligible for Free School Meals. Prior to this announcement Hounslow Council had already negotiated with a supplier, SODEXHO to work with those Hounslow Schools that wanted to issue vouchers to vulnerable children and many are continuing with this arrangement.

The recent DfE announcement advised that schools would not receive FSM funding for these pupils during the Easter holidays. However, Hounslow Council is pleased to confirm that we will continue to fund the cost of free school meals for pupils, identified as vulnerable over Easter.

Isleworth school NHS banner

School opening over Easter

The government has asked parents to keep their children at home, wherever possible, and asked schools to remain open only for those children who absolutely need to attend. 

Some schools will be open over the Easter Holidays (including bank holidays) for vulnerable children and children of critical workers only.  Further information can be found HERE.  

Healthwatch Hounslow

We know that it is a worrying time for many, so Healthwatch Hounslow will be running weekly sessions providing informationsignposting, guidance and support to residents worried about the current outbreak of the coronavirus by Zoom conference call and WhatsApp. 

They will be taking place: Every Monday 10 to 11am, every Wednesday 2 to 3pm 

Full details of the login address and access code are available on: which is all that is required for anyone to join the group.  

For more information on how to download Zoom and to view ‘A Users Guide to Zoom’, please click here.  

Online resources for health, education and wellbeing 

OneYouHounslow - Hints and tips on how you can stay active from home 

Our Parks - a range of free workouts to do at home - everything from HiiT to Yoga

thisgirlcan  - Exercises to try at home from press ups to living room wall sits – and they’re great for women and men alike!  #thisgirlcan @thisgirlcan

The Chiswick Calendar has come up with a brilliant roundup of fun and interesting things to keep you busy during the lockdown. With activities collated into those suitable for adults, older and younger children, there’s something there for everyone. 

Free online fitness, yoga and Pilates classes for Hounslow residents, courtesy of Brentford FC Community Sports Trust. 

Latest information and advice

If you think you know someone who’d like to receive this e-newsletter, forward it on and they can subscribe here. 

The Council has a coronavirus advice webpage which is updated daily with the latest local information for residents and businesses. 

You can also follow us on social media using the links below. 

The latest information on coronavirus in general is available on the Government’s website. 

stay at home

You have received this newsletter as you have subscribed for updates on at least one topic from Hounslow Council. As the coronavirus pandemic affects everyone, we are sending coronavirus updates to all subscribers.  If you wish to review your preferences please click here