Coronavirus update 25 March 2020

Having trouble viewing this email? View it as a Web page.


25 March 2020    

stay at home cropped


Hounslow House closed 

Hounslow House view from Lampton Road

In line with the Government’s direction to help slow the spread of coronavirus, to protect our staff and members of the public, Hounslow House is closed until further notice. You can access most council services online or by phone 020 8583 2000. 


Online services include: 

Waste and recycling

rubbish collection

We’re working hard to keep the streets clean, keep collecting your rubbish and make sure your recycling bins continue to be emptied as often as possible, while protecting the health of all our workers – designated as essential front-line workers – as well as the general public. But as most of us are now staying at home, it seems likely that this will create more household waste and put pressure on our recycling and waste services. 

We continue to run all of our refuse and recycling collections, but we have closed SpaceWaye, our civic amenity site to the public, but our bulky waste service will remain in place. More information and tips on reducing waste. 

Beware of scams  


The National Trading Standards Scams Team is warning of an increase in scamming by individuals taking advantage of the coronavirus pandemic. Examples include; people offering miracle cures or vaccines for coronavirus, people impersonating healthcare workers or claiming to offer ‘home testing’ for coronavirus, or people offering to do your shopping and asking for money upfront and disappearing.  

Tips to avoid being scammed: 

  • Be cautious and listen to your instincts. Don’t be afraid to hang up, bin it, delete it or shut the door. 
  • Take your time; don’t be rushed. Check with family and friends before accepting offers of help if you are unsure. 
  • If you are online, be aware of fake news and use trusted sources such as or websites. Make sure you type the addresses in and don’t click on links in emails. 
  • Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information. 
  • Protect your financial information, especially from people you don’t know. Never give your bank card or PIN to a stranger. 

 Contact information: 

  • If you think you’ve been scammed, report it to Action Fraud on 0300 123 2040 and if you need advice, call the Citizens Advice Consumer Helpline on 0808 223 1133. If you are in immediate danger, contact the police on 999. 
  • Contact your bank if you think you have been scammed. 

To learn more about different types of scams and how to protect yourself and others, visit  

CW9 works suspended  

Cycleway 9

Transport for London (TfL) has decided to cease construction of Cycleway 9, currently underway on Chiswick Bridge. A number of works will need to be completed to ensure the site is left in a safe condition, but the site is expected to be cleared by Saturday 28 March. 

Latest information and advice

The Council has a coronavirus advice webpage which is updated daily with the latest information. 

You can also follow us on social media using the links below. 

The latest information on coronavirus in general is available on the Government’s website. 

Stay at home protect the NHS

You have received this newsletter as you have subscribed for updates on at least one topic from Hounslow Council. As the coronavirus pandemic affects everyone, we are sending coronavirus updates to all subscribers.  If you wish to review your preferences please click here