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‘Front-loaded’ support for complex applications
Our new hub brings five key specialist support services together in one place on GOV.UK and on the portal.
HM Land Registry can provide free, supportive pre-submission guidance to help ensure complex applications can be processed more efficiently.
We have listened to customers and made it easier and more convenient for you to access any help and support you need before lodging large-scale and complex applications, or starting work on developing residential estates.
The new specialist support services hub is available on the portal as well as GOV.UK and provides links to each of five teams: the Application Management Service, Ask for Guidance, the Developing Estate Service, Large-Scale Applications and Large-Scale Voluntary First Registrations. At a click, professional customers seeking help are directed to the right person at the right time.
While we cannot provide legal advice or comment on a point of law, using one of these pre-submission services can help you avoid requests for information (requisitions) and enjoy consistency of service, especially when multiple transactions are involved.
As well as efficiency savings, customers who have already benefitted from specialist support tell us other benefits include greater certainty that the application will progress smoothly, while dealing with fewer requisitions has less impact on fees.
Customers are saying:
"The Estate Plan Approval webform service has been a welcome addition to Land Registry’s offering – it is very easy and intuitive to use, with a quick turnaround of results. The checklist and the automation element ensure that any incorrect applications are much less likely to be submitted, so the overall quality is improved, helping to speed up the process." – Caroline Wofinden, Freeths
“The ‘ask for guidance’ has been very useful in assisting with more complex issues that arise. The advice is very clear and always delivered in a timely manner. This has become an invaluable tool and believe that it has helped us to avoid requisitions upon subsequent applications for registration” – Kirsty Gibson, Simplify
“Thank you so much for your quick response it is very much appreciated, you have been an absolute pleasure to deal with and your support in this matter has been second to none. In a world where we are so quick to moan or complain and slow to give positive comments, please accept this as my gratitude to you and the wider team, great work and thank you most sincerely” - Michael Burley, BNP Paribas
“I wanted to say a big thank you to both you and your team for your assistance in this matter. The way you have walked us through the whole process and dealt with our application so quickly has been outstanding and is really appreciated, especially in respect of our follow-up email with additional registers to be changed” – Melinda Blackmore, Heart of England Co-Operative Society Limited
Criteria
Specialist support services are subject to criteria, which means our small, expert teams can only help you if:
- your query is in relation to a new piece of work, not an existing application;
- your query relates to a large-scale and complex application, or the initial stages of a developing residential estate; and
- the answer to the query is not already covered in any of our practice guides.
Accessing specialist support
Qualifying customers can access all five specialist support services using dedicated contact forms that send enquiries directly to the relevant teams. For those connecting to HMLR services directly or via third-party software (Business Gateway access), the forms are held on GOV.UK.
Portal account holders can also access the hub via a link on the homepage.
For more information about the five services, the criteria and the benefits, read our recent blog on GOV.UK.
For details and how to apply, head to Specialist support services hub on GOV.UK.
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