Coronavirus (COVID-19): update from Simon Hayes

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To all HM Land Registry users and customers, 

I hope you are keeping well in these difficult times. I want to reassure you that HM Land Registry is still open for business and doing everything we can to support the property market. I sincerely apologise for any difficulties caused by decisions that we are having to take in these exceptional circumstances. 

Our services 

We are working hard to maintain a level of service as close to our normal standards as we can. To reduce the effects felt by our customers, we are prioritising our efforts on those services which have an immediate impact on the ability to buy and sell property. Since 20 March 2020, we have processed more than 332,000 applications to search the register and made over 30,000 changes to the register.

Keeping you updated

The constantly changing situation means we are regularly reviewing our policies and what measures we can take to support you and the property market as a whole. All changes to service provision will be updated on our website and will also be highlighted through portal messages, Twitter and LinkedIn.

Changes we have made to our policies on cancellations, extensions to notice period and land charge applications are outlined on our website. Our Find a property service is also back online.


We are receiving a large number of expedition requests and we are doing our best to process them. To make sure we are able to prioritise the most urgent cases, I ask that you only request expedition where you believe someone will face a genuine hardship should the application not be processed.

Contacting us 

If you have any questions, please send us a message using our online form which we have updated so we can better prioritise enquiries. Our Customer Support Centre is not able to take calls at the moment. Due to the large number of emails, it is taking us longer to reply to everyone than we’d like, so please only send through your urgent queries once. We promise we will get back to you as soon as we can. 

Again, I would like to apologise for the inconvenience caused to you and your business in these difficult times.  

Thank you for your continued patience. 


Simon Hayes

Chief Executive and Chief Land Registrar