New good and poor practice
We’ve published two further Consumer Duty good and poor practice reports, as part of our ongoing efforts to help firms embed the Duty and provide more clarity on our expectations.
Read our review of firms’ approaches to:
These findings highlight good and poor practice on how firms are tracking consumer outcomes, acting on insight, and giving senior management the means to challenge and drive the improvements needed to deliver the Duty.
Firms must find their own approach to embedding the Duty, based on size, activities, and resources – we hope these findings provide the extra insight industry have asked for, and show how the information we request from firms is being used to help them deliver the Duty.
Consumer Duty focus areas
Following industry feedback, we’ve also published our Consumer Duty focus areas, setting out our priorities under the Duty for the remainder of 2024/25.
The page provides a short description and expected timelines for ongoing and planned Duty workstreams, which we will keep under review and update as needed.
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