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Your new digital newsletter - part of our resident engagement platform 

As previously planned and promoted, you're viewing the first version of our new digital newsletter, which forms part of our upcoming digital platform. The online platform will provide you with a dedicated space to connect with each other and access the latest news and updates directly related to your neighbourhood.

We hope you'll enjoy this new format, and we encourage you to share any feedback or suggestions with us using the email address provided at the bottom of this newsletter.

Island Garden Estate Office is now open

We are pleased to let you know that our Island Gardens Estate Office has reopened this week, following a period of planned refurbishment and redecoration works.

You can now visit the office in person with any questions or enquiries, and a member of our team will be available to assist you during our regular opening hours:

Monday to Friday: 9:00am – 4:30pm

Lunch break: 1:00pm – 2:00pm (office closed)

We look forward to welcoming you.

Five-Day Durga Puja Hindu Celebration

This past October, we supported Shree Sangha UK, an East London community group whose members include East End Homes residents. The Sharadiya Durga Puja five-day festival was held at Southern Grove Community Hall in Mile End, and concluded on Tuesday, 20 October.  

Everyone was welcome to come along, enjoy a time of prayer and spend time with their families and the local community. We offered free vegetarian food, including traditional sweets, for everyone to share. People really enjoyed this celebration, especially children! It’s an annual multicultural event that brings the community together.

Employment Support Programme – initial feedback and more opportunities to sign-up! 

Help us review our draft Complaints Policy

We're updating our Complaints Policy to strengthen our oversight of complaint handling across East End Homes. It will set out how we use feedback and complaint data to improve services. Attend one of our drop-in sessions We believe it's important that residents have the opportunity to review and contribute to new policies before they are finalised. That's why we're inviting you to attend one of our two drop-in sessions, where you can meet with our Complaints Manager, review the proposed policies, ask questions and share your feedback. Please come along to one of the drop-in sessions - follow the link below.

Christmas gathering for residents

Come along and get into the festive spirit!

East End Homes residents are invited to our Christmas lunch which will take place at Southern Grove Community Centre on 2 December. This annual event is a wonderful opportunity for residents to come together, enjoy a festive meal, take part in entertainment and activities, and spend time with neighbours during the holiday season. We're particularly keen to encourage residents who may face isolation and would benefit from a social event to attend.

• Location: Southern Grove Community Cenre

• Date: 2 December from 12pm 

Please include your name and contact details.

Making our neighbourhoods better, all year round

We're here to listen to your feedback and work towards making our neighbourhoods cleaner, safer and more welcoming for everyone.

Following your feedback, last summer we worked together to give the play area near Betts House on St George's Estate a much-needed refresh. We're always looking for ways to improve our estates, and we encourage you to let us know if you have any suggestions.

Revised repair responsibility poster

Take a look at our newly designed poster, which explains who is responsible for different types of repairs in your home.

We want to make it easier for you to understand which repairs you can request from East End Homes and which ones fall under your responsibility as a resident.

You said - we did: further improvements to the telephony system

A new Zoom-powered telephony system will improve how we deliver customer services 

Following your feedback, we have made some amendments to our customer contact line by introducing a new telephone system supported by Zoom. This upgrade aims to streamline call handling, improve the management of waiting time, and ensure that your enquiries are handled more efficiently.  When you call us on 020 7517 4700 you'll benefit from:  Better call routing to help you reach the right team more quickly: When you contact us, our Customer Services Officers can record and manage your enquiry more effectively, helping to ensure it reaches the team best placed to help and allowing us to keep track of actions and responses. Improved call handling and queue management: When you call us, you will now be informed of your position in the queue, so you know how many callers are ahead of you while you wait to speak to a member of our team. Call-back function: If you're unable to wait on the line, you can now request a call-back and make better use of your time. There's no need to stay on hold – we'll call you back when a member of our team becomes available. Better visibility of previous contact history: our teams can now easily access records of your previous enquiries, helping us build a fuller picture of your tenancy-related needs and provide more consistent and effective support. Priority call handling for residents with additional support needs: residents identified as having a vulnerability, and whose telephone numbers are registered on our priority list, will now be able to bypass the standard call queue and receive priority assistance when contacting our Customer Services team.

Stay in tune with our news

We would also like to remind you that you can now stay up to date through our WhatsApp News Channel. Hear from us each week with the latest news, important updates and stories about our services and work across East End Homes.