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What DVSA do
At DVSA, we receive a lot of requests to amend MOT mileage readings and other test record errors.
Despite best efforts, if there is a lack of evidence provided, we are not always able to correct these.
Impact on customers
DVSA knows customers expect MOT businesses, such as yours, to record mileages and other information on MOT records accurately.
Wrongly recorded mileages have a significant impact on car values. Research has identified values will be reduced up to 8% for customers. This would equate to a reduction of £800 on a vehicle normally valued at £10,000.
How to detect errors
A warning message tells you if the reading is higher than the last test, if the reading that's entered is considerably different.
What can you do?
Whether or not you are presented with one of the warning messages you should check all the information on the test confirmation screen is correct and if not correct it before the test result is saved.
How to report an incorrect mileage entry
Unfortunately, some errors are missed.
If they are noticed within 28 days of the MOT being conducted, these can be corrected at your MOT centre.
Where errors are noticed over 28 days, these must be reported to DVSA to fix.
Please follow the guidance on GOV.UK at https://www.gov.uk/getting-an-mot/correcting-mot-certificate-mistakes
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