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As we roll out the manage your vehicle testing service to more ATFs and pre-funded account holders, we wanted to explain more about how we have developed the service.
Listening to what our users say is a key part of making the service successful. User researcher for the Commercial Vehicle Services project, Arriyana Chundavadra, shares what user research is and what we've learnt.
Read our latest blog post 'Digital accounts for vehicle testing customers – taking a user centred approach'
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