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We’ve sent you a few messages about the changes we made to the book and manage your pupils’ test service. These changes will prevent people from profiting from selling driving tests.
We thought it would be useful to send you a round up with all you need to know about the changes, and what it means to you and your pupils.
We have reduced the number of times a driving test appointment can be changed from 10 to 6.
If you or your pupil changes the test more than 6 times, you will need to cancel it and rebook the test.
From Wednesday 22 June, we will no longer automatically rearrange or refund practical, or theory tests cancelled within the 3-day short notice cancellation window if your pupil tells us they have COVID-19.
This means that you or your pupils will lose your test fee if a test is cancelled within the short notice period unless your pupil:
- is ill or injured
- has been affected by a bereavement
- needs to take an exam
- has had their driving licence stolen
The full details about the change and how to apply for a refund were sent to you by email on June 7.
We’ll also be updating the guidance on GOV.UK.
Only businesses who employ at least one ADI can register and access the service.
Vocational and motorcycle trainer bookers will also be able to continue to use the service.
If your account was suspended, you can still access the service to get your business ID number by:
- choosing account management
- clicking on 'Business details' on menu - your business ID is shown in the general details section
Alternatively, you call the customer services centre on 0300 200 1122 or and they can give you your business ID number.
Registering or re-registering is now done via email to stop abuse of the system, but you will need your ADI number.
Our customer service team have access to the same live booking service that you and your pupils can use.
So if your pupils want to change the date of their test, encourage them to use the change your driving test appointment service on GOV.UK.
If you are not able to use the online service, you can still contact our customer service centre during opening hours using the ADI fast-track number, 0300 200 1122 (option 25 at point of connection).
We are making changes to the terms and conditions for using the service to make it clear you’re not allowed to use it to make a profit.
We’ll share more information about this as soon as we can.
Nick Taylor, the ADI Registrar, is reviewing the ‘fit and proper’ criteria to make it clear that profiting from driving test bookings is not considered fit and proper behaviour.
We’ll share more information about this as soon as we can.
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