Local appeals for heavy vehicle test annual test (MOT) results

DVSA is introducing a local appeals process for lorry, trailer and bus/coach annual test (MOT) results on 28 February 2022.

Vehicle operators will be able to ask DVSA to review part of a test or the test result, without having to make a statutory appeal.

Why are we doing this?

Introducing a local appeals process means we can:

• offer a quick review of an annual test decision
• provide a consistent service to all of our annual test customers

Making a local appeal

If the person presenting the vehicle for annual test is not able to discuss or resolve any issues at the time of the test, a local appeal can be made.

To register a local appeal, the presenter/operator can either:

• email technicalofficers@dvsa.gov.uk
• phone our Customer Service Centre (0300 123 9000, option 1)

The local appeal should be registered within 2 working days (not weekends or bank holidays) of the test result. If you make a local appeal by email, you should tell us:

• the vehicle registration/trailer ID and VIN number
• the date and time of test
• the ATF name
• the address and phone number of the presenter/operator
• details of the disagreement and the customer name and address

We will contact you within 2 days of receiving the request with further details and arrange a reinspection if one is needed. Only failure items will be checked, not the whole vehicle/trailer.  

We aim to complete the local appeal within 5 days and produce a report to indicate whether the original decision stands or a new decision has been made.

The outcome will be recorded against the vehicle or trailer and sent to the person who made the appeal.

Making a statutory appeal

You still have the right to make a statutory appeal to the Secretary of State at any time during this process by using form VTG17 or VTP17.

Making a local appeal will not affect any subsequent statutory appeal.

Unsubscribe  |  View email in browser