|
We are aware that some users have experienced delays in receiving their OCRS report.
Some of the new updates to the system combined with the high volume of downloads have resulted in some customer delays.
We are working on a fix to ensure that OCRS reports are available within 30 minutes.
No other customer reports are affected.
Contacting the Customer Service Centre
While we work to resolve this issue, we're advising customers to only contact the Customer Service Centre after 24 hours has passed following your initial OCRS report request.
This will allow our system enough time to work through the queue.
Please be assured this is only a temporary measure.
Thank you for patience and understanding. We will keep you updated on our progress.
|
