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You will be able to report serious incidents to us with greater ease through a new online form available on a computer, tablet or smartphone.
We’ve worked with the PSV industry on the new PSV112 form to make it easier for you to report an incident and help us manage the case.
The new PSV112 online form will be available from today (6 April).
We’ve also updated the ER112 form for serious incidents involving Earned Recognition bus and coach operators.
You must report serious incidents to us immediately so we can help prevent further incidents where possible. If in doubt report an incident anyway.
You will receive confirmation that the report has been submitted and we will aim to be in contact within 2 working days to confirm if the vehicle needs to be inspected.
Failure to inform us of a reportable incident may result in enforcement action and operators should not use or repair an affected vehicle before we respond to the report.
You must by law report incidents where any failure or damage may affect the safety of passengers or other road users, including:
- fatalities
- serious injuries (such as broken bones, damage to major organs or overnight hospitalisation)
- a safety critical system failure (such as brake failure or wheel loss)
- significant body damage (such as a bridge strike)
- a vehicle fire (including arson)
- a suspected serious safety defect
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