If you’re having problems signing in then you’ll need to clear your browser’s cache. This is a simple process which will only take a couple of minutes to carry out.

  How to clear your cache

If you have any problems with this process, please contact our MOT testing service desk on 0330 123 5654 (Monday to Friday 8am to 8pm).

We’re also aware there have been problems with the BT broadband network which may stop you from signing in.

If you’re a BT broadband customer please check for any local network issues via the BT Service Status website.

We apologise for any inconvenience caused.