PEN weekly newsletter 26 June 2025

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  Supporting health and social care providers in Devon

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Royal Devon Speech and Language Team & Referral

The Royal Devon speech and language therapy service (Eastern) is changing the way we manage our referrals slightly.  This is in response to an increased demand on our service in recent years, and subsequently increased waiting times, which is means that some people are waiting much longer than we would want to be helped.   

Please continue to refer to us in the usual way.  If the difficulties described are relatively straightforward, we will ask you to complete our ‘Eating and Drinking Good Practice Guideline’ as a first step in supporting your resident with eating and drinking.  Please take some time to work through this guideline (we suggest 7-10 days) as it may be that these suggestions are sufficient in supporting your resident to eat and drink more comfortably and easily.  This completed guideline can be added to your resident’s care plan to demonstrate liaison with the speech and language therapy service.

If after completing it you still feel that a referral is required, please return the completed ‘Eating and Drinking Good Practice Guidelines’, detailing the changes that you have trialled with your resident and the outcome of these, together with a new referral form. This is helpful in supporting our prioritisation process.

Thank you for your support with this!


Made-Well Open Day Invitation on 30 June

Welcome to Made-Well CIC – a vibrant, inclusive community where people of all abilities can thrive. They offer meaningful opportunities in a safe, supportive environment, connecting individuals with nature, creativity, animals, and each other. Whether you're new to their work or have supported them for years, they would love to welcome you to experience what they are all about.

They are delighted to invite you to their upcoming Open Day, AQA Awards & Consultation Event here at Made-Well CIC.

This special day offers a chance to reflect on the impact of their work, celebrate the achievements of those they support, and shape the future of their services together.

Agenda for the Day:

  • 10:30am & 12:30pm – Welcome Talk Led by Laura Feaver, Funding & Business Development Manager Location: Marquee on the lawn (weather permitting)
  • 1:00pm – AQA Unit Award Presentation Led by their Team Leaders Location: Barn or marquee

Throughout the Day – Drop-in Activities: Guests are welcome to observe or join in with their regular activities, including:

  • Cooking
  • Pottery
  • Gardening
  • Woodwork
  • Pony Walks (Subject to availability)

Refreshments: Enjoy free cake and drinks while connecting with families, professionals, and local services.

Whether you're a commissioner, educator, councillor, support worker, or simply curious about what we do – this is a great opportunity to celebrate, collaborate, and share ideas.

Please RSVP

If you have any questions, feel free to get in touch at: admin@made-wellevents.co.uk


Flourish eLearning Revolutionises Training Management With Dedicated Training Matrix 

Flourish, a prominent eLearning platform, is transforming the way organisations manage their training needs with a dedicated training matrix. This innovative feature is designed to streamline training oversight, making it easier for users to track and manage their educational requirements efficiently. 

The training matrix allows users to see who is due for training and on what topics, providing a comprehensive overview of their training landscape. Reports can be generated and exported to Excel, offering a quick and clear insight into training needs without the hassle of juggling multiple tracking applications. 

This all-in-one solution is set to simplify training management, ensuring that organisations can maintain a well-trained workforce with minimal administrative burden. Flourish's commitment to enhancing user experience and efficiency is evident in this offering, which promises to be a game-changer for training management. 

One Devon User says “No barriers, extremely helpful to have the MI matrix” 

'Click' can be accessed for £1 per learner, per month, plus VAT, specifically for our Adult Social Care online course bundle. This is subsidised by Devon County Council who will be covering two thirds of the cost of 'Click'. To access the platform, use the form below and the team will get you setup in no time. 

Click here for more information.


Woman with pony

Good News Stories - Military Day Trips For Heanton Nursing Home And Care Home Open Week Celebrations 

Stonehaven Celebrates Care Home Open Week

Stonehavens would like to share that they participated in the recent ‘Care Home Open week’ Care Home Open Week 2025 across their group of Care & Nursing Homes. They made this an ‘Open Day’ Friday 20 June and what a wonderful day it was!

They came together to celebrate their homes with Residents, Families and Professionals.  Their doors were open, and they were delighted to welcome those from their local communities looking and interested in viewing their services.

Military Day Trips for Heanton Nursing Home

Residents (fondly referred to as family members) at Heanton Nursing Home recently enjoyed a day out in Barnstaple town centre during a public event organised by North Devon Council, which featured vintage military vehicles, music, and a commemorative short film shown in the Pannier Market. The vehicles were displayed outside the Museum of Barnstaple and North Devon, drawing plenty of interest from the community. The purpose of the day out was to offer a sense of nostalgia and familiarity, with Heanton team members supporting family members throughout the day as they connected with the community through conversation and shared experiences. 

Located very close to RM Chivenor military base in Barnstaple, the area holds a special connection for many residents, several of whom have military backgrounds. From the garden, they can often see helicopters overhead and occasionally spot military personnel while out in the community. 

One of Heanton’s family members was Angela, a former RAF nurse whose professional background and family history are closely tied to the armed forces. Seeing the military transport displays and classic entertainment brought back familiar sights that resonated with her lived experience. Along with Angela, Mark was especially taken with the vintage vehicle showcase and historical exhibits. Inspired by the visit, he later printed out several photos from the day and proudly displayed them in his room, a small but meaningful gesture that speaks to how much the event meant to him. 

While the activities sparked plenty of smiles, music and photo opportunities, the deeper value of the day lay in its connection to shared culture and tradition. 

Heanton Nursing Home remains committed to delivering care, including support for people with complex needs, through meaningful experiences that go beyond the walls of the home whether through engaging with the local community, celebrating personal histories, or supporting emotional well-being through thoughtful activities. 

For more information about Heanton Nursing Home activities please visit Activities in Care – Heanton Nursing Home 

Group of Military men

Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories



Issue 228 26 June 2025


NHS

Keyboard

DCC COVID-19 updates

Coronavirus advice to the public


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


PEN newsletter archive

View previous issues


proud to care

NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.


Digital Switchover Factsheet For Care Works

A factsheet has been developed for care workers to help them support telecare users during the digital phone switchover. It provides useful information about the actions people who access telecare should take and has useful links to more information. A national campaign to raise awareness of the digital switchover was also launched on Monday, 2 June 2025.

A copy of this sheet can found by clicking on the link below.

Factsheet for Care Workers PDF


The Department For Works And Pensions - Jobcentres Experiences Feedback Form

The Department for Works and Pensions (DWP), which runs Jobcentres are looking at ways they can improve their support for people with a learning disability.

They would like to learn more about the experiences of people with a learning disability when visiting the Jobcentre. They would like to know if what they are doing is helpful or not.

They want you to tell them if there are other things they could do to be more helpful.

If you have visited the Jobcentre in the past 24 months, they would really like to hear about your experience.  You can share your experience by completing a survey.  To complete the survey please click the link below -

Online Feedback Form


Final Reminder: Improving Continuity of Care  - Live Q&A Session

NHS Torbay Devon are hosting an online Q&A session for social care providers around the Gold
Standards Framework &
Digital Treatment
Escalation Plans, The session is being held on Monday 30 June 10:00-11:00am.

If you are interested, please click on the link provided below for more information.

E TEP and Gold Standards Poster

For Nursing and Residential settings, you can find below a useful guide around e-TEP.

e-TEP - Care Home Guide (April 2025)


Updated TB resources for Adult Social Care staff 

These include leaflets, links to national resources, podcasts and a 12 min video designed to brief ASC staff on signs, symptoms and treatment and to assist in destigmatising the condition.  LA/ICB commissioners and/or IPC leads may wish to share with ASC settings in their area.

UKHSA Care Home and Residential Care Guidance - South West Councils


Final reminder - Recycling Community Equipment Amnesty during June

Devon County Council and the NHS are running a community equipment amnesty in June 2025. We kindly ask all staff who visit service users in their homes and all members of the community to look out for any unused assistive equipment, particularly bedrails and bed grab handles (levers). It is crucial to prevent these items from being given to others in the community without proper risk assessment and fitting, as this can cause entrapment, leading to injury, or even death.

Any equipment returned to Millbrook stores may be cleaned and re-used. This initiative will help free up space in service users' homes, save money, and expedite the circulation of equipment through the system.

Please see the attached poster for more information here:

Millbrook Community Equipment Amnesty June 2025