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Have you or your staff undertaken safeguarding adults and mental capacity training? There are plenty of courses on offer in this issue…
We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.
Reminder - Safeguarding Adults and Mental Capacity Act (2005) training for Provider Services
The Torbay and Devon Safeguarding Adults Partnership have now published new dates for Safeguarding Adults training and Mental Capacity Act (2005) training on the partnership website.
The following courses are available:
- Level 1 Awareness of Safeguarding Adults e-learning
- Level 1 Awareness of Mental Capacity Act e-learning
- Level 2 Provider Services: Responding to Safeguarding Adult Concerns
- Level 2 Provider Services: Responding to Safeguarding Adult Concerns (Refresher training)
- *Please note the refresher course is only available 3 years after completing the Level 2 course
- Level 2 Provider Services: Mental Capacity Act (2005)
- Level 2 Provider Services: Mental Capacity Act (2005) (Refresher training)
*Please note the refresher course is only available 3 years after completing the Level 2 course
All training and resources are available from the partnership website here Training and resources - Devon Safeguarding Adults Partnership
For other news on updates, events and webinars, keep an eye on the news feed on the partnership home page Home - Devon Safeguarding Adults Partnership
Mandated Collection – ASC Provider Information Provisions Evaluation, Home Care participants need for research project
A group of researchers from the Care Policy and Evaluation Centre (CPEC) at the London School of Economics (LSE) are evaluating the Adult Social Care (ASC) Provider Information Provisions, (often referred to as the mandated collection that is updated in Capacity Tracker).
If you are involved in the delivery, commissioning or discharge planning of adult social care services (care home, community or residential), they would really like to hear your experiences of using the data (or not) and how ASC data collection could be improved.
They are particularly looking for providers of homecare services to talk to. If you are willing to talk to the team, online (e.g., using Teams or by phone) or in-person, please contact Jackie Damant at j.damant@lse.ac.uk, Emily Freeman at e.freeman@lse.ac.uk or Mike Clark at m.c.clark@lse.ac.uk.
International Recruitment Session – Redeployment Pool Process
As you may be aware, new immigration rules came into effect on 9th April 2025. Under these regulations, any provider looking to fill a vacancy and sponsor an individual must first attempt to recruit a worker from the redeployment pool.
Since this date, the South West region has been implementing and refining this process, which is detailed in the attached document. As we continue to navigate and gain experience with the system, adjustments have been made, including the addition of timescales, to give you a clearer understanding of the expected duration of each stage.
We would like to invite you to a session where we will walk through the redeployment process, answer any questions you may have, and gather your thoughts on potential improvements.
Please note that we will not be able to offer any immigration advice on this call.
To register for this session, please complete the following MS form, and you will receive an invitation in due course.
Invite link: Click here
Date: Wednesday 18 June 2025
Time: 10:00-11:00
Location: Microsoft Teams
For more information about the IR Displaced Care Worker Process, please take a look at this page: IR Displaced Care Worker Process - Provider Engagement Network
Including the process, new flow chart, information from the Home Office about the changes to the Skilled Worker route from 09 April 2025 and FAQs.
Capacity Tracker Mandatory Submission Window is currently open!
Please note that the Capacity Tracker data submission mandatory window opened on Sunday 8 June, the window will remain open for mandatory updates until 23:59 on Monday 16 June
Please remember there is a statutory obligation which requires all registered providers to submit data via the Capacity Tracker between the 8th and 14th day of every month. Providers risk being issued with a Notice of Intent if they do not update mandatory data 3 months consecutively or 4 times within a 12-month rolling period
DHSC call for evidence: review of CQC Regulation 9A
Call for evidence deadline - Wednesday 9 July 2025 11:59pm
The Department of Health and Social Care (DHSC) has launched a call for evidence to seek the views of CQC Regulation 9A: visiting and accompanying in care homes, hospitals and hospices. This call for evidence will inform the review of Regulation 9A of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 on visiting and accompanying in care homes, hospitals and hospices. As part of the review, the Department of Health and Social Care has launched a call for evidence seeking the views of:
- individuals sharing personal views and experiences (such as a patient, care home resident, carer or member of the public who has visited someone in a care home, hospital or hospice)
- individuals sharing professional views (such as a member of staff at a care home, hospital or hospice)
- organisations representing the interests of patients, care home residents or carers
- care home, hospital or hospice provider organisations
This survey is about visits from and accompaniment by family members, friends, partners, advocates, carers and volunteers, such as befrienders, and any person visiting to provide support or companionship to the service user. It is not considering access to visiting professionals, including care workers. This survey is about visiting and accompanying in England only.
The Department of Health and Social Care (DHSC) has launched a call for evidence to seek the views of CQC Regulation 9A: visiting and accompanying in care homes, hospitals and hospices. This call for evidence will inform the review of Regulation 9A of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 on visiting and accompanying in care homes, hospitals and hospices. As part of the review, the Department of Health and Social Care has launched a call for evidence seeking the views of:
- individuals sharing personal views and experiences (such as a patient, care home resident, carer or member of the public who has visited someone in a care home, hospital or hospice)
- individuals sharing professional views (such as a member of staff at a care home, hospital or hospice)
- organisations representing the interests of patients, care home residents or carers
- care home, hospital or hospice provider organisations
This survey is about visits from and accompaniment by family members, friends, partners, advocates, carers and volunteers, such as befrienders, and any person visiting to provide support or companionship to the service user. It is not considering access to visiting professionals, including care workers. This survey is about visiting and accompanying in England only.
If you would like to find out more, then please click the link here.
Good News Stories - A Swan Song and Celebrating Fish and Chips Day
Nursing Home Celebrates Fish and Chip Day with Classic Chippy Experience
Hatherleigh Nursing Home, near Okehampton in Devon, marked National Fish and Chip Day with a themed celebration that brought the traditional British chippy experience straight to the home.
Family members (residents) were served freshly cooked fish, golden chips, and mushy peas, all presented in traditional takeaway boxes and wrapped in chip shop-style newspaper. For some individuals, the smells, textures, and familiar tastes evoked happy moments of sharing fish and chips with loved ones, or gathering at the local chip shop on a Friday evening as a child.
The homes dining room was decorated complete with picnic-style tablecloths, newspaper placemats, and classic café style bottles of ketchup and vinegar. Decorations such as fisherman’s nets and a flock of pesky seagulls hanging from the ceiling brought the seaside atmosphere to life. To complete the scene, sea shanties played in the background via the home’s Amazon Alexa, adding to the immersive mealtime experience.
“Thank you to the team once again for always decorating the dining room so beautifully, so our family members can enjoy an immersive experience.” – Current Team Member
National Fish and Chip Day at Hatherleigh was more than just a celebration of a much-loved British tradition, but a reminder of the power of food, music, and shared moments to bring people together. The day was part of the Devon Nursing Home’s ongoing commitment to offering well-led engaging, meaningful events and activities that promote wellbeing, identity, mealtime experience and a continuation life.
To find out more about Hatherleigh Nursing Home, visit https://www.hatherleighnursinghome.com/live-with-us/activities-in-care/
A Swan Song to Remember: Croft Lodge Care Home Resident Fulfils His Dream Day Out
For Martin Graham, a much-loved resident at Croft Lodge Care Home in Teignmouth, a long-held dream recently came true with a meaningful day out to see the famous black swans of Dawlish.
Martin, who has lived at Croft Lodge - part of Centrum Care Homes Group - for the past three years, had often spoken of his wish to visit the black swans. Thanks to his newly adapted, personalised wheelchair and the dedication of the care team, that wish became a reality. Accompanied by team member Modupe Oluwatayo, Martin enjoyed a gentle day out in the fresh air, feeding the ducks and watching the swans - a moment made even more memorable when he quietly remarked, “This is so beautiful.”
A lifelong animal lover, Martin grew up in Ireland where he found companionship in his beloved Red Setters, who provided comfort during long periods of illness caused by tuberculosis. His health challenges have continued into later life, and his mobility has been significantly affected - making outings like this especially meaningful.
Sharon Jerwood, Registered Manager at Croft Lodge, said:
“This was such a special moment for Martin, and for all of us who’ve supported him. He’s spoken so often about seeing the black swans, and to help make that happen was a real privilege. The look on his face said it all. We’re already planning his next wish - a visit to the zoo - and we’re so proud to play a part in bringing joy and purpose to the people we care for.”
Now largely housebound, Martin spends much of his time watching old musicals and sharing stories from his past with the team. But his passion for animals remains strong, and he continues to light up when talking about his dogs and memories of nature.
This heart-warming outing is a reflection of Croft Lodge’s commitment to person-centred care - supporting residents not just with their health needs, but in helping them live with joy, dignity and connection.
For more information on Croft Lodge and Centrum Care Homes Group, visit www.centrumcarehomes.co.uk/croft-lodge, or call 01626 244217
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